Jahnavi Mathuradas
Chennai
Summary
Dynamic and client-focused professional with a decade of expertise in client relations and project management, now thriving as an Associate Client Manager. Adept at building strong client relationships, managing high-stakes projects, and ensuring seamless communication between stakeholders. Skilled in strategic communication, resource management, and driving operational excellence while delivering measurable business results.
Overview
2025
2025
years of professional experience
Work History
Associate Client Manager
RR Donnelley Global Services
10.2016 - Current
- Head end-to-end service delivery and client servicing across global projects, consistently achieving SLA compliance rate, enhancing client satisfaction, and contributing to increase in customer retention
- Streamlined queue and capacity management for a 250-member team, improving efficiency and ensuring a consistent on-time task completion rate without compromising quality
- Cultivated a high-engagement team environment with structured coaching, mentoring, and role-specific training programs, resulting reduction in attrition
- Designed a succession plan that prepared team members for promotional roles, implementing training programs that led to increase team capabilities
- Optimized scheduling, leave management, and roster systems, maximizing team utilization, maintaining smooth operations across shifts
Customer Support Executive
Tata Business Support Services
- Handled product/service inquiries, order cancellations, and billing transactions via email and chat
- Identified issues, provided solutions, and ensured resolution through follow-ups
- Provided excellent customer service by efficiently resolving escalations
Skills
- Project Management & Client Relationship
- Strategic Communication
- Process Optimization
- Performance tracking
- Leadership & Capability
- Negotiation skills
Achievements
- Consistently received accolades for maintaining 100% client satisfaction ratings over multiple quarters
- Spearheaded multiple high-value projects, achieving a 98% on-time delivery rate
- Reduced project turnaround times by refining workflow strategies and eliminating bottlenecks, saving an average of 15% on resources
Timeline
Associate Client Manager
RR Donnelley Global Services
10.2016 - Current
Customer Support Executive
Tata Business Support Services
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