JAHITZA BALANIUK
Dublin
Summary
Experienced People Engagement Specialist with a proven track record in enhancing HR operational efficiency, fostering employee engagement, and implementing data-driven strategies to drive organisational success. Skilled in cultivating positive cultures, nurturing talent, and leveraging diverse experiences to create inclusive work environments. Adept at utilising advanced analytics and stakeholder management to deliver impactful people experiences aligned with organisational objectives.
Overview
16
16
years of professional experience
Work History
PEOPLE ENGAGEMENT & LEARNING MANAGER
SCIENCE GALLERY INTERNATIONAL
Dublin
04.2021 - Current
- Solely implemented over 15 e-learning courses, 5 different persona-focused training paths, and annual mentorship programmes, resulting in a 25% reduction in local training costs.
- Applied strategic planning to enhance staff skills, ensuring team readiness for operational demands.
- Developed internal engagement strategies, resulting in a 50% increase in employee engagement within 6 months.
- Leveraged platforms like the Employee portal, Toolkit, and Newsletters to foster collaboration and effective team communication.
- Led people strategies including facilitating onboarding sessions and talent management, nurturing employee growth and retention.
- Applied expertise in personnel development to build and manage skilled teams.
- Utilised advanced data analytics for actionable insights, improving decision-making.
- Employed surveys and evaluations to optimise processes, ensuring efficient operations and exceptional service delivery.
PROJECT MANAGER, ENGAGEMENT
SCIENCE GALLERY INTERNATIONAL
Dublin
03.2019 - 04.2021
- Efficiently managed logistical HR operations, including onboarding and offboarding, training and development and payment and invoice processing to ensure operational excellence and streamlined processes.
- Orchestrated the seamless execution of 20+ internal projects and collaborative events across all locations, ensuring alignment with objectives and delivering desired outcomes in a dynamic, multicultural environment.
- Spearheaded social media management and website maintenance initiatives, elevating employee interaction and fostering community engagement.
- Conducted extensive research and curated a portfolio of 50+ cutting-edge learning resources for the Network, resulting in a remarkable 30% increase in engagement rates within the inaugural quarter of implementation.
PROJECT MANAGER
ITAU CULTURAL
Sao Paulo
09.2011 - 09.2018
- Led the strategic planning, execution, and comprehensive assessment of over 80 dynamic programmes and events, ranging from conferences to exhibitions and workshops, consistently surpassing stakeholders' expectations.
- Managed strategic planning and execution of reservation processes for diverse events and bookings, ensuring seamless coordination and exceptional customer experiences.
- Spearheaded budget management for projects exceeding $500k, implementing strategic optimisations that slashed operational costs by 20% through negotiation and resource allocation, thereby maximising efficiency and resource utilisation.
- Fostered robust communication channels with suppliers and stakeholders, ensuring seamless coordination and swift issue resolution to maintain project momentum and uphold delivery timelines.
- Leveraged innate storytelling prowess to curate captivating video productions, exhibitions and events, infusing creativity and innovation into content delivery to elevate visitor engagement.
EDITORIAL COORDINATOR
ITAU CULTURAL
Sao Paulo
10.2009 - 09.2011
- Directed the implementation of cultural projects and materials across the institution, including graphic pieces, books, catalogues, websites, apps, and exhibition assemblies.
- Oversaw content centralisation, closely monitoring budgets and timelines, and enforced rigorous quality control measures to ensure the production of top-notch final products.
- Nurtured robust relationships with internal departments and external vendors, fostering smooth communication, scheduling meetings, delivering briefings, and ensuring prompt follow-ups for new projects.
CUSTOMER SERVICE REPRESENTATIVE
LIVRARIA CULTURA
Sao Paulo
06.2008 - 10.2009
- Delivered exceptional customer service to corporate and individual clients, consistently exceeding satisfaction targets and fostering long-term relationships
- Demonstrated strong organisational skills through effective inventory management, ensuring optimal merchandising, and implementing efficient cash/payment systems
- Assisted in the development and implementation of customer service improvement initiatives, contributing to enhanced client satisfaction and retention rates.
Education
Master of Communications Management -
Senac University
Sao Paulo, BrazilBachelor Degree in Communication and Marketing -
FAAP - Fundação Armando Alvares Penteado
Skills
- Project Management
- Stakeholder Relations
- HR Operations Management
- Employee Engagement Strategies
- Learning & Development Initiatives
- Change Leadership
- Technical Proficiency
- Leadership Development Programs
- Conflict Resolution Strategies
- Budget Oversight
- Data Analysis & Interpretation
IT Skills
- Google Apps & Analytics: Advanced
- Microsoft 365 apps: Advanced
- Human Resources Softwares (Monday.com and Workday HCM): Advanced
- Project Management Softwares (Asana, Trello, or Jira): Advanced
- CRM (Salesforce & HubSpot): Advanced
- CRM (Salesforce & HubSpot): Advanced
- Content Management Systems (WordPress, Squarespace, Drupal): Advanced
- Photoshop and Indesign: Intermediate
Languages
- English (Fluent)
- Portuguese (Mother tongue)
- Spanish (Advanced)
- Italian (Intermediate)
- Latvian (Basic)
Timeline
PEOPLE ENGAGEMENT & LEARNING MANAGER
SCIENCE GALLERY INTERNATIONAL
04.2021 - Current
PROJECT MANAGER, ENGAGEMENT
SCIENCE GALLERY INTERNATIONAL
03.2019 - 04.2021
PROJECT MANAGER
ITAU CULTURAL
09.2011 - 09.2018
EDITORIAL COORDINATOR
ITAU CULTURAL
10.2009 - 09.2011
CUSTOMER SERVICE REPRESENTATIVE
LIVRARIA CULTURA
06.2008 - 10.2009
Master of Communications Management -
Senac University
Bachelor Degree in Communication and Marketing -
FAAP - Fundação Armando Alvares Penteado
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