Jahan Zaib
Galway, Ireland,Ireland
Summary
Experienced IT professional with a strong background in IT infrastructure design, network administration, and technical leadership. Proficient in operating system management, Microsoft Office 365 administration, and hardware troubleshooting. Demonstrates expertise in data backup procedures, storage area networking, and effective incident response. Adept at managing outsourced IT services, vendor management, and providing exceptional customer service. Committed to knowledge transfer and adapting to new technology to enhance organizational efficiency. Career goal: To leverage technical support skills and service-oriented mindset to drive innovation in IT solutions.
Offering strong foundation in IT support with excellent problem-solving and communication skills. Knowledgeable about network management, troubleshooting, and user training. Ready to use and develop skills in systems administration, network security, and technical support in IT Administrator role.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
IT systems administrator
INN & GO Kuwait Plaza Hotel
Kuwait City, Kuwait
01.2017 - 05.2024
- Improved system performance by implementing software updates and patches.
- Documented all actions during troubleshooting process, ensuring transparency and providing reference for future incidents.
- Facilitated knowledge transfer sessions amongst staff members to improve overall team competency levels in dealing with basic system issues.
- Resolved complex technical issues to ensure smooth operations.
- Managed user accounts and permissions, ensuring proper access control procedures were followed.
- Kept abreast of latest technology trends for continuous improvement in systems administration tasks.
- Installed new hardware, resulting in enhanced system capabilities.
- Achieved lower downtime with regular preventative maintenance.
- Assisted in the configuration of new devices for seamless integration into existing network.
- Delivered prompt and effective support to end users, resolving problems swiftly.
- Adhered strictly to company's IT policies whilst carrying out administrative duties on the systems.
- Conducted regular system backups, minimising risk of data loss.
- Established and maintained documentation for system configurations for accuracy and accessibility.
- Worked with vendors to evaluate and integrate new hardware and software solutions.
- Led training sessions for team proficiency in system management and troubleshooting.
- Controlled access to computer network, setting up accounts and access levels.
Network administrator
Swiss-belhotel Plaza Kuwait
Kuwait City, Kuwait
06.2012 - 12.2016
- Collaborated closely with IT team for efficient problem-solving strategies.
- Improved network performance by regularly updating and maintaining software.
- Configured servers using industry best practices to ensure optimal functionality.
- Managed complex networking projects whilst adhering to strict deadlines and budgets.
- Developed standard operating procedures for network administration tasks enhancing consistency in work methods.
- Designed detailed network diagrams using CAD software which facilitated easier troubleshooting.
- Proposed cost-effective solutions to senior management that improved ROI on technology investments.
- Rectified network issues quickly to minimize downtime.
- Assisted employees with technical troubleshooting, improving overall productivity levels.
- Organised training sessions for staff members on proper usage and safety protocols of network systems leading to fewer user-related issues.
- Installed new hardware components with minimal disruption to daily operations.
- Deployed and managed complex networks across broadband, Wi-Fi, LANs and VPNs.
- Conducted in-depth network reviews and tightened security policies to monitor access and prevent cyber threats.
- Investigated problems with hardware and software to trace faults.
- Worked with systems users to determine areas in need of improvement and gather requirements for updates.
- Controlled access to computer network, setting up accounts and access levels.
- Followed recommended update schedule for applications to keep software secure and functional.
- Standardized job tasks and trained junior team members on best practices and standards for optimum systems operations.
- Managed cloud-based services for system with over 50 users across public and private access points.
Education
Matriculation - Science
Govt High School Nizamabad
Punjab, Pakistan 01.1998 - 03.2000
Multimedia Web Engineering - IT
Punjab Computer College
Lahore 01.2005 - 06.2005
Skills
- Data backup procedures
- Operating system proficiency
- Storage area networking knowledge
- Effective incident response
- Adapting to new technology
- Service-Oriented mindset
- Managing outsourced it services
- Knowledge transfer capabilities
- Microsoft office 365 administration
- IT infrastructure design
- Hardware troubleshooting
- Technical leadership
- Network administration
- Vendor management
- Customer Service
- Hardware and software installation
- Program installations
- Technical support
Affiliations
- Travel & Tourism
- Photo & Videography
- Documentaries
- Social Media
Languages
English
Advanced
Hindi
Fluent
Urdu
Fluent
Arabic
Advanced
Punjabi
Native
References
References available upon request.
Timeline
IT systems administrator
INN & GO Kuwait Plaza Hotel
01.2017 - 05.2024
Network administrator
Swiss-belhotel Plaza Kuwait
06.2012 - 12.2016
Multimedia Web Engineering - IT
Punjab Computer College
01.2005 - 06.2005
Matriculation - Science
Govt High School Nizamabad
01.1998 - 03.2000
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