Experienced IT professional with a strong background in IT infrastructure design, network administration, and technical leadership. Proficient in operating system management, Microsoft Office 365 administration, and hardware troubleshooting. Demonstrates expertise in data backup procedures, storage area networking, and effective incident response. Adept at managing outsourced IT services, vendor management, and providing exceptional customer service. Committed to knowledge transfer and adapting to new technology to enhance organizational efficiency. Career goal: To leverage technical support skills and service-oriented mindset to drive innovation in IT solutions.
Offering strong foundation in IT support with excellent problem-solving and communication skills. Knowledgeable about network management, troubleshooting, and user training. Ready to use and develop skills in systems administration, network security, and technical support in IT Administrator role.