Jade Moreno
North Las Vegas,NV
Summary
Accomplished and energetic Certified Clinical Pharmacy Technician with over 15 years of experience in pharmacy environments with a solid history of achievement in all area's of pharmacy services and administration. Motivated leader with strong organizational skills and complex problem solving. I excel in fostering team collaboration and have demonstrated expertise in pharmacy operations and internal operations and processes. My skills in data analytics and staff development underscore my commitment to excellence and efficiency in healthcare environments. Areas of expertise include multi-tasking, data entry, administration, insurance and working well with others.
Overview
17
17
years of professional experience
Work History
Workforce Management Admin- Intern
Prime Therapeutics
02.2024 - Current
- Monitor real time adherence to determine appropriate staffing adjustments and recommendations.
- Prepare and maintain daily reports for leadership, outlining current day service level metrics, call trends, adherence and attendance.
- Optimize break and lunches and managed resources to ensure agents are available to answer volume of incoming calls that meet clients service levels.
- Utilize WFM software to research and analyze records of volume, workload, and performance to identify trends and patterns resulting in accurate planning.
- Utilized strong communication abilities with supervisors which led to increased understanding regarding daily goals and objectives.
- Analyze current volume trends and recommend staffing changes to meet service levels and daily goals.
- Processed requests submitted in Sharepoint including exceptions, overtime requests, skill and queues updates.
- Updated schedules including all submissions from the attendance form, no call no shows, VTO, PTO and OT.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Enhanced intern productivity by assisting with organization of reports documentation.
- Analyzed problems and worked with supervisors to develop solutions.
- Contributed to positive work environment by actively supporting fellow analysts and senior analysts.
Clinical Pharmacy Technician
Prime Therapeutics
08.2023 - Current
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
- Verified eligibility and compliance with authorization requirements for service providers.
Pharmacy Patient Care Coordinator
Asembia
05.2021 - 08.2023
- DEXCOM GETRX PROGRAM
- REMOTE-WORK FROM HOME
- Executed program requirements
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated directly with doctors offices via telephone and fax to obtain new prescriptions.
- Reviewed and verified customer information and insurance provider information.
- Submitted patient's orders to durable medical equipment suppliers.
- Trained new hires in work flow, processing of orders and Dexcom GetRX requirements.
- Cross trained existing employees on the Dexcom GetRX program.
- Provide support to program team lead and supervisor regarding individual tasks and projects
- Access to internal analytic portals
- Generated internal data analytic reports for daily workflow
Certified Pharmacy Technician
Civilian Goverment Contractor
10.2015 - 08.2020
- Government contracting companies
- Global Consulting International-Oct 2015-Aug 2016
- Specialty Government Services-Aug 2016-July 2017
- Ciconix-Aug 2016-Nov 2019
- ERP International-Nov 2019-Aug 2020
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles in Pharmassist to include current information such as medications and insurance details.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Coordinated verification and filling of more than 600 daily prescriptions in high-volume pharmacy environment.
- Restocked automated medication dispensing equipment.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Certified Pharmacy Technician
Centrx Pharmacy
01.2016 - 05.2016
- Part time position for the Valley Health system outpatient pharmacies.
- Floated between Centennial Hills Hospital, Desert valley Hospital, Spring Valley Hospital, Summerlin Hospital, and Valley Hospital.
- Received and fulfilled written prescriptions from doctors treating patients on the hospital floors.
- Delivered patients medications upon discharge from the hospital.
- Answer telephones, responding to questions or requests.
- Prepare and process medical insurance claims.
Senior Certified Pharmacy Technician
Walgreens
03.2008 - 03.2015
- PTCB certified
- CPR certified
- Receive written prescription or refill requests and verify that information is complete and accurate.
- Establish or maintain patient profiles including lists of medications taken by individual patients.
- Supply and maintain robotic machines that dispense medicine into containers and label containers.
- Maintain proper storage and security conditions for medications.
- Prepack bulk medications, fill vials with prescribed medications, and type and affix labels.
- Answer telephones, responding to questions or requests.
- Clean and help maintain equipment or work areas and sterilize glassware according to prescribed methods.
- Prepare and process prescription insurance claims and forms.
- Submit and resolve prior authorizations.
- Prepare and count medications in preparation for yearly inventory, including controlled substances.
- Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.
- Receive and store incoming supplies, verify quantities against invoices and send back any medication that has discrepancies.
- check for outdated medications in current inventory and return all expired medications.
- Order, label, and count stock medications, chemicals, or supplies and enter data into the computer.
- Operate cash registers to accept payment from customers.
- Coordinated and created fellow technicians schedules every week, approving any PTO and organizing coverage.
Education
High School Diploma - undefined
Mojave High School
North Las Vegas, NV2002
Skills
- Complex Problem Solving
- Staff Development
- Team Collaboration
- Pharmacy Operations
- Customer and Personal Service
- Administration and Management
- Quality Assurance and Control
- Manual and Automated Medication Dispensing
- Production and Processing
- Medication Inventory Management
- Internal data analytics
- Attention to detail
Timeline
Workforce Management Admin- Intern
Prime Therapeutics
02.2024 - Current
Clinical Pharmacy Technician
Prime Therapeutics
08.2023 - Current
Pharmacy Patient Care Coordinator
Asembia
05.2021 - 08.2023
Certified Pharmacy Technician
Centrx Pharmacy
01.2016 - 05.2016
Certified Pharmacy Technician
Civilian Goverment Contractor
10.2015 - 08.2020
Senior Certified Pharmacy Technician
Walgreens
03.2008 - 03.2015
High School Diploma - undefined
Mojave High School
Similar Profiles
Anthony CleekAnthony Cleek
Clinical Pharmacy Technician at Prime TherapeuticsClinical Pharmacy Technician at Prime Therapeutics
Carlos CisnerosCarlos Cisneros
Cyber Security Engineer at Prime TherapeuticsCyber Security Engineer at Prime Therapeutics
Scott HullerScott Huller
Quality Assurance Specialist at Prime TherapeuticsQuality Assurance Specialist at Prime Therapeutics