Jade Chandler

Additional responsibilities ontop of Coordinator position below.

• Taking a lead role on all aspects of the recruitment and selection process, support and coach the managers through the full step by step process to identify suitable talent, develop role profiles, and draft job adverts for all vacancies.
• Responsible for the employee lifecycle for all staff including (but not limited to) processing offers, drafting employment contracts, collating key relevant documentation such as right to work, bank details and reference checks, updating the Recruitment internal Tracker and ATS system, keying new employees into the Club’s HR & Payroll System for payment, and liaising with the Club’s Safeguarding Team on DBS checks.
• Participated in career fairs and networking events to promote roles and employer brand.
• Provide ongoing data to senior management and produce monthly management reports, e.g., staff lists, headcount, recruitment, new starter and leaver information, turnover etc to provide a data driven approach resulting in more objective hiring decisions.
• Support Aston Villa in providing effective, confidential, and comprehensive HR advice and guidance to line managers on Club policies and procedures to be able to be the first point of contact for all employees HR queries and questions.
• Provide support to the Senior People and Culture Officer to consistently promote and drive the organisations values and culture through staff consultation, and innovative and inspirational staff engagement initiatives.
• Utilised social media platforms effectively to attract top-tier talent and streamlined recruitment processes for improved efficiency in sourcing candidates.
• Monitor absence levels and advice managers on implementation of absence management and policy.
• Provide support to the Senior People and Culture Officer on allocated casework including (but not limited to) fixed term contracts, changes to terms and conditions, maternity, paternity, flexible working requests, performance, grievances and disciplinaries.

• Lead on all aspects of staff inductions and probations process including allocation of kit, equipment and IT hardware, timetabling induction meetings and events, sharing relevant policies and procedures, recording of induction actions as completed and training new starters in using systems e.g., CoreHR, Clear Review etc.
• Act as a central point of contact for the Club’s Payroll Team for administration of pay information for all Core and Casual staff.
• Provide support to managers with the recruitment, onboarding, and retention of other Aston villa positions, including Aston Villa Ball Assistants, volunteers and Work Experience students.
• Support Aston Villa in providing effective, confidential, and comprehensive HR advice and guidance to line managers on Club policies and procedures to be able to be the first point of contact for all employees HR queries and questions.
• Develop and maintain effective working relationships by engaging key stakeholders on identified allocated HR activities, processes, and projects.
• Maintain all relevant HR administration, paperwork, and databases, ensuring all documentation is stored and compliant.
• Provide support to the Senior People and Culture Officer on the planning, coordination, recording and evaluation of a comprehensive Continuous Professional Development programme for staff at all levels, enabling colleagues to reach their full potential through learning.
• Provide support to the Senior People and Culture Officer on matters of HR governance and have ownership of the Premier League Capability Code of Practice governance framework on sections relating to people and staff.
• Continuously review and make recommendations to improve current HR policies and processes, keeping up to date with trends to suggest new ways of working.
• Support the Senior People and Culture Officer with annual appraisals and salary reviews as and when required.
• Update Organisation Charts monthly.
• Lead on one of the focus groups for the People and Culture strategy, helping to shape, refine or implement actions to improve practices for Aston Villa.

• Headhunting candidates for various roles (Casual/ Full time) and at all job levels.
• Handled high-volume recruitments during peak seasons without compromising on quality of hire.
• Interviewing and assessing prospective applicants and matching them with vacancies at client companies
• Screening candidates and drawing up shortlists of candidates for clients to interview
• Creating and making arrangements for the advertisement of vacancies
• Negotiating contracts and creating invoices to send to clients
• Building and developing relationships with clients to maintain effective working relationships and in order to build network portfolio.
• Administrative duties i.e. uploading and managing clients/candidates on the in-house CRM system.
• Formulated effective job descriptions for various roles across the automotive industry.
• Offered guidance around interview preparation techniques to registered candidates, enhancing their chances of success.

• Managed customer queries regarding shipments, improving customer satisfaction.
• Reduced costs by selecting optimal routes and transport methods.
• Advised clients on logistics options, optimising their supply chain processes.
• Prioritising/ inputting and managing customer UK collections and deliveries on a daily basis.
• Ensure the necessary customs, hazardous or customers own paperwork is processed with all relevant jobs.
• Quoting and booking deliveries and collections with external hauliers when required.
• Retrieving, processing and inputting proof of delivery documents into our internal operation system.
• Check and rectify all TPN (external transport carrier) charges on a daily basis.
• Process parking invoices for external hauliers and pass invoices on a daily basis.
• Processing documents when holding subcontractors and external hauliers liable for causing damages to freight.
• Conducting a full health and safety audit of the site on a weekly basis.
• Dealing with telephone enquiries from customers, drivers and colleagues in a timely and professional manner.
• Process colleagues and drivers holiday requests.
• Undertaking a range of administration duties, including word processing, photocopying, scanning and filing.