Jacqueline Moreno
Dublin,Dublin 8
Summary
Dedicated professional with expertise in hot drink temperature control, cleanliness standards adherence, and tea preparation and serving. Demonstrates efficient work pace and comprehensive menu knowledgeability, ensuring exceptional customer service. Skilled in cold drinks preparation, milk preparation, and espresso machine operation while maintaining calm under pressure. Adept at order taking with a focus on patience with customers. Aspires to further enhance customer service skills within the hospitality industry.
Overview
6
6
years of professional experience
Work History
Cafe barista
Bernardi
Chihuahua, Chihuahua
01.2024 - 10.2024
- Followed company policies and procedures diligently reinforcing overall brand reputation.
- Demonstrated knowledge of various coffee beans and brewing methods, increasing customer satisfaction.
- Cultivated relationships with regulars, enhancing their experience and loyalty to the establishment.
- Prepared fresh food items for sale, contributing to increase in revenue from food sales.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
Ice cream server
Supercoldy
Chihuahua, Chihuahua
10.2022 - 12.2022
- Utilised time effectively during peak hours for optimum output.
- Handled complaints professionally, resulting in improved customer relationships.
- Provided excellent customer service by addressing queries politely and promptly.
- Promoted seasonal specials enticing customers into trying new products.
Cafe barista
Cafe Combate
Chihuahua, Chihuahua
05.2019 - 09.2019
- Developed seasonal drink recipes that became popular among customers.
- Delivered exceptional customer service to ensure repeat business.
- Handled cash transactions accurately whilst ensuring speedy service during peak hours.
Ice cream server
Dairy Queen
Chihuahua, Chihuahua
09.2018 - 12.2018
- Managed stock levels efficiently, avoiding shortages during rush hours.
- Provided excellent customer service by addressing queries politely and promptly.
- Assisted customers in flavour selection, making their experience enjoyable.
- Created delightful sundae combinations for memorable dessert experiences.
Education
Bachelor of Arts - Architect
Universidad la Salle
Chihuahua 01.2020 - 06.2024
Master of Business Administration - Bussiness
Universidad La Salle
Chihuahua 09.2024 -
Skills
- Hot drink temperature control
- Cleanliness standards adherence
- Tea preparation and serving
- Efficient work pace
- Menu knowledgeability
- Patience with customers
- Cold drinks preparation
- Customer Service
- Calm under pressure
- Milk preparation
- Espresso machine operation
- Order taking
Languages
English
Intermediate
Spanish
Native
Timeline
Master of Business Administration - Bussiness
Universidad La Salle
09.2024 -
Cafe barista
Bernardi
01.2024 - 10.2024
Ice cream server
Supercoldy
10.2022 - 12.2022
Bachelor of Arts - Architect
Universidad la Salle
01.2020 - 06.2024
Cafe barista
Cafe Combate
05.2019 - 09.2019
Ice cream server
Dairy Queen
09.2018 - 12.2018
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