Jacqueline Jie Ling Koh
Summary
With more than 5 years of working experience, Jacqueline has proven to be a people-orientated and hardworking person. Her willingness to learn and enthusiasm to work and learn in a different industry showcases her keen to work with a fun and inclusive team.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Mindflex Education Pte Ltd
04.2022 - Current
- Manage & Assist with Day-To-Day Business Operations of an Education Agency
- Attending to company orders via various channels such as online forms, messages or phone-calls
- Responsible for shortlisting & selecting suitable tutor profiles for clients
- Assisted in the coordination & arrangement of lessons for clients
- Follow up with administrative support and payment status
- Supervise & manage company’s employees
- Implementing/Providing suggestions of Employee Welfare benefits
- Manpower Planning & Scheduling
- To help maintain company welfare & resolve any office conflicts
- Helped to push out a new Scheme which helped to increase our continuous revenue
- Developed strong working relationships with colleagues, fostering a positive work environment.
Customer support
Connected Learning Pte Ltd
09.2020 - 04.2022
- Online chats, phone, email enquiries
- Ensure smooth running of daily operations
- Manage and maintain student records and database
- Housekeeping of all internal office matters and administrative work
- Assist with marketing and business development initiatives
- Managed a team of at least 10 teachers in one tuition center
- Continuous meeting & updates provided to teachers & parents
- Prepared monthly reports for parents to update students’ progress
- Established and maintain good relationships with tutors, parents, and students
Food Service Worker
Smooy
05.2019 - 10.2020
- Serving of food/beverages to customers
- Cashiering
- Shop Opening and Closing
- Preparation of Yoghurt Bases, Necessary Ingredients for Sales
- Upkeep the cleanliness and hygiene of store
- Salary: $8/hr
Product Intern
Bar Society Pte Ltd
11.2019 - 06.2020
- Designing and Graphics of Alcohol Bottles
- Frequent Follow-ups with Clients to ensure smooth operations of the application
- Frequent Testing and Reviews of Application Features
- Keep in good contact with clients to ensure that there are no issues
Server
Nectar
12.2017 - 06.2018
- Serving of food/beverages to customers
- Cashiering
- Opening and closing of the shop
- Preparation of Yoghurt Bases, Necessary Ingredients for Sales
- Upkeep the cleanliness and hygiene of store
- Salary: $7/hr
- Reason for leaving: Went for summer abroad for Summer 2018 (Education)
Food Service Worker
Fourplay Kitchen and Bar
03.2017 - 06.2017
- Serving of food/beverages to customers
- Cashiering
- Opening and closing of the shop
- Salary: $8/Weekdays, $9/Weekends
- Reason for leaving: Place was released to other buyers
Human Resource Assistant Intern
Remnant Holdings Pte Ltd (Subway)
09.2016 - 06.2017
- Assisted in most of the Human Resource Functions
- Participated in active Recruitment and Selection for job vacancies
- Provided Training and Development for new employees
Food Service Worker
Awfully Chocolate
04.2016 - 08.2016
- Serving of food to customers
- Promoted products to customers during every shift
- Cross-selling / Upsale of products
- Salary Per Hour: $7 per hour
- Reason for leaving: School Commitments / Internship
Server
LlaoLlao
08.2015 - 02.2016
- Serving of guests
- Prepared necessary yoghurt bases and ingredients
- Opening and closing of shop
- Salary Per Hour: $7 per hour
- Reason for leaving: School commitments
Part-time Supervisor
Swensens
09.2013 - 03.2015
- Cashiering (POS System)
- Responsible for the daily keying of accounts (Cashier Opening and Closing)
- Serving of customers and preparation of desserts and drinks
- Salary Per Hour: $ 7 per hour
- Reason for leaving: School commitments
Education
BBA - Business Administration
University of Buffalo
06-2020
Diploma in Business
Temasek Polytechnic
05-2017
Skills
- Customer service
- Money handling
- Staff training and development
- Team leadership
- Team motivation
- Decision-making
- Workload management
- Employee scheduling
Timeline
Assistant Manager
Mindflex Education Pte Ltd
04.2022 - Current
Customer support
Connected Learning Pte Ltd
09.2020 - 04.2022
Product Intern
Bar Society Pte Ltd
11.2019 - 06.2020
Food Service Worker
Smooy
05.2019 - 10.2020
Server
Nectar
12.2017 - 06.2018
Food Service Worker
Fourplay Kitchen and Bar
03.2017 - 06.2017
Human Resource Assistant Intern
Remnant Holdings Pte Ltd (Subway)
09.2016 - 06.2017
Food Service Worker
Awfully Chocolate
04.2016 - 08.2016
Server
LlaoLlao
08.2015 - 02.2016
Part-time Supervisor
Swensens
09.2013 - 03.2015
BBA - Business Administration
University of Buffalo
Diploma in Business
Temasek Polytechnic
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