Jacqueline Feely
Co Monaghan
Summary
Dynamic and driven professional with extensive experience in multi-unit management, excelling in financial planning and human resources management. Proven track record in achieving KPI targets and enhancing customer relations. Skilled in budgeting and staff training, driving operational excellence and compliance in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Secretary
Miller McCarron
Northampton
01.2018 - 05.2022
- Filing
- Liaising with vendors, corporate customers etc
- Employee Recruitment & Selection
- Drafting & Editing Rams & Methods
- Invoice logging via Xero
Duel Sided Manager
Roadchef MSA
Watford Gap
10.2012 - 06.2017
- Overall management of a team of 40 staff operating 2 by 24hr businesses
- Ensuring unit successfully passes all external and internal brand audits
- Ensuring set KPI targets are achieved
- Customer Relations / Customer complaints
- Staff recruitment & Inductions/ Payroll/ Managing absence & Sickness / Disciplinary proceedings /
- All Staff Health & Safety & Food Safety Compliance issues
- Site duty shifts - with direct responsibility for all multi unit brands
- Staff scheduling / rota
- Budgetary & forecasting responsibilities
- Responsible for P&L margin controls for 2 businesses with turnover in excess of £2.7 million pounds
- Promotional Changeovers and new product Marketing / Sampling
- Event Management
Assistant Food & Beverages Manager
Armagh City Hotel & Leisure Centre
Armagh
09.2010 - 08.2012
- Promoting the up selling of all company products / merchandise
- Customer Relations / Event Planning / Customer complaints
- Staff Scheduling / Rota
- Budget & Stock control
Education
Level 3 Supervisors & Managers Food Safety in The Workplace - Food Safety
Highfields
UK09.2013
Level 3 Supervisors & Managers - Health & Safety
Highfields
UK03.2013
City & Guilds 7307 Teacher Training Certificate -
East Tyrone College of Further & Higher Education
Dungannon, Co. Tyrone04.2000
Higher Diploma - Rural Development
NUI Maynooth
Maynooth, Co Kildare03.2000
Skills
- Team player
- Ability to work independently
- Financial planning
- Budgeting, Forecasting & P&L
- Forecasting
- Wages control
- Human Resources Management
- Performance management
- Contract management
- Problem solving
- Quick thinking
- Multi unit management
- Time Management
- Multitasking
- Microsoft Docs
- Google Docs
- Business Objects
- SAP
- Locktons Tracker
- Opera
- Regulatory compliance
- Customer relationship management
- Staff training
- Development
- Recruiting
- Interviewing & Onboarding
- Relationship building
- Shift scheduling
- Business planning
- Business administration
- Policy implementation
- Emergency response
- Financial management
- Strategic planning
- Data analysis
- Task delegation
- Performance evaluations
- Change management
- Coaching
- Mentoring
- Inventory management
- Operations management
- Vendor management
- Policy development
- Procedure development
Accomplishments
- Winner of Roadchef Costa of the Year 2013
- Promotion to Senior unit Manager - Duel Sided Costa Manager
- Sole responsibility for all Locktons Insurance tracker information collation at site
- Workplace Charity Champion for Roadchef nominated charities
- Full Clean Irish Drivers License
- Responsible for responding to all site Customer Feedback
- Completed Various Add On Courses – Agile Leadership, Communication, Customer Service
References
References are available upon request
Timeline
Secretary
Miller McCarron
01.2018 - 05.2022
Duel Sided Manager
Roadchef MSA
10.2012 - 06.2017
Assistant Food & Beverages Manager
Armagh City Hotel & Leisure Centre
09.2010 - 08.2012
Level 3 Supervisors & Managers Food Safety in The Workplace - Food Safety
Highfields
Level 3 Supervisors & Managers - Health & Safety
Highfields
City & Guilds 7307 Teacher Training Certificate -
East Tyrone College of Further & Higher Education
Higher Diploma - Rural Development
NUI Maynooth
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