Jack Totterdell

• Monitored operations to assess and highlight results.
• Delegated tasks effectively, enhancing productivity levels within the team.
• Established budgets based on historical, current and forecasted business data.
• Streamlined office procedures to improve overall efficiency.
• Facilitated regular progress updates with management, maintaining transparency throughout projects.
• Reviewed performance data regularly, identifying areas for improvement swiftly.
• Served as official representative of organisation to public groups.

• Handled manual and computerised scheduling, bookkeeping and inventory management procedures to facilitate smooth daily operations.
• Worked efficiently under pressure during busy periods, maintaining consistent quality of service.
• Consulted with clients to assess personal style preferences and unique needs.
• Developed strong and lasting rapport with clients through consistent delivery of requested services.
• Increased repeat business through exceptional skill and customer service delivery.

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• Provided constructive feedback to staff for improved performance levels.
• Trained new hires and set up mentoring relationships to drive team performance.
• Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
• Led team meetings, ensured clear communication amongst all members.
• Monitored employee attendance records for maintaining discipline within the team.

• Translated senior management directives into actionable front-line policies and implemented changes with staff.
• Planned revenue generation strategies designed for growth.
• Created classification systems to manage archives.
• Piloted change management initiatives successfully improving organisational adaptability.
• Led performance reviews, identified areas for improvement.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Liaised with suppliers to ensure timely deliveries.