Jack Sheeran
Artane, Dublin,Ireland
Summary
Demonstrates strong problem-solving abilities and a collaborative mindset, with expertise in project management, team leadership, and technical troubleshooting. Currently enrolled in the UCD Professional academy Project Management course to enhance skills and knowledge.
Committed to leveraging communication, analytical thinking, and leadership skills to drive project success. Dedicated to supporting team growth and fostering a positive work environment.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Customer Success and Onboarding Specialist
Outmin
Dublin, Ireland
2025.09 - Current
- Facilitated training for clients to ensure understanding of the platform.
- Developed comprehensive onboarding materials, enhancing overall client comprehension and engagement.
- Ensured smooth transition by coordinating all onboarding activities.
- Worked closely with various departments to streamline the onboarding process, optimising productivity levels from day one.
- Prepared detailed reports on the effectiveness of current onboarding strategies, contributing valuable insights for continuous improvement measures.
- Coordinated logistics for training seminars, ensuring timely availability of resources.
- Onboarded 15 Clients per month and handled any communication there after.
Shop assistant
Corrigans Pharmacy
Dublin, Ireland
2016.12 - Current
- Promoted sales and special promotions to increase store revenue.
- Managed stock levels on shop floor for continuous product availability.
- Collaborated with team members to maintain service quality during peak periods.
- Answered the phone to take orders and answer queries.
- Managed store access as key holder during opening and closing shifts.
- Completed the End of day till counts.
- Reconciled statements against invoices to ensure everything was correct.
- Provided support in the dispensary by preparing and organising medications for customers.
Junior Accounts assistant
Outmin
Dublin, Ireland
2024.04 - 2025.08
- Managed daily posts and updated ledgers for accurate record keeping.
- Processed business expenses for accurate financial tracking.
- Verified, allocated, posted, reconciled transactions for improved audit readiness.
- Produced error-free accounting reports with diligent data entry.
- Researched discrepancies of financial information and documentation to maintain accurate accounting records.
- Supported senior staff with month-end financial reporting tasks.
- Collaborated with team members on finance projects, promoting a positive work environment.
- Answered client calls regarding accounts and made necessary adjustments and payments.
Education
Higher Certificate - Business & Finance
Technological University Dublin
Dublin 2019.09 - 2021.05
Skills
- Onboarding customers
- Client management
- Client engagement
- Customer support
- Data management
- SaaS technologies
- Workflow efficiency
- Process enhancement
- Project coordination
- Microsoft Suite
- Confluence
- HubSpot CRM system
- Problem-solving
- Communication skills
- People skills
- Relationship management
Charity work
Volunteered in Ethiopia
July - August 2018
- Taught English and Maths to Children aged 4 - 18.
- Assisted with construction of new school building.
- Visited local areas and sights to bring food and medical supplies.
Timeline
Customer Success and Onboarding Specialist
Outmin
2025.09 - Current
Junior Accounts assistant
Outmin
2024.04 - 2025.08
Higher Certificate - Business & Finance
Technological University Dublin
2019.09 - 2021.05
Shop assistant
Corrigans Pharmacy
2016.12 - Current