Jack O Mahony
Dublin
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Event Manager
Mills Bar
Limerick
01.2024 - Current
- Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
- Oversaw all aspects of event production from conception through completion.
- Provided support to attendees before, during, and after the event as needed.
- Maintained relationships with existing partners while cultivating new ones.
- Resolved any issues that arose during the course of an event in a timely manner.
- Served as primary contact person responsible for responding to inquiries about events.
- Created detailed timelines for the execution of each event.
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
Investor Services Officer
Netwealth
Melbourne
05.2023 - 01.2024
- Analyzed financial markets trends to recommend suitable investment opportunities based on individual needs and risk tolerance levels.
- Responded promptly to inquiries from clients regarding their investments or portfolio performance.
- Maintained records of all customer interactions including phone calls, emails, chat messages.
- Collaborated closely with various departments such as Compliance, Risk Management and Operations teams when needed.
- Maintained accurate records of all transactions for audit purposes.
- Participated in regular training sessions geared towards improving knowledge base related to investments and securities industry.
- Provided support for clients on complex transactions, such as transfers, distributions and reinvestments.
- Ensured compliance with relevant regulations and laws related to investments.
Client Services Representative
Northern Trust
Limerick
09.2022 - 03.2023
- Handled 50+ emails and/or calls daily, with duties including helping clients locate trades and funds; providing investment managers with accurate updates
- Managed client accounts by providing accurate data entry services.
- Adhered to all applicable laws and regulations while performing job duties.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Performed administrative tasks such as filing documents and responding to emails.
- Verified accuracy of data entered into company systems.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Prepared financial reports, and presentations in accordance with company standards.
Sales and Marketing Associate
Arramount Furniture
Nenagh
04.2022 - 08.2022
- Managed social media accounts and website content, constantly updating customers on sales and updating prices
- Launched advertisements to increase brand awareness, increased social media following by 700 followers in 1 month
- Maintained computer databases to update records, files and answer enquiries from customers
- Implemented sales techniques to maximise revenue while maintaining existing customer loyalty: sales numbers steadily increased week on week
- Worked closely with colleagues and management to stay up to date with sales orders and price changes.
Technical Support Team
Virgin Media
Limerick
04.2020 - 08.2020
- Complied with Virgin Media’s excellent standards of customer care and delivered great customer service in a professional and efficient manner
- Further developed interpersonal and communication skills on an online basis
- Teamwork skills were enhanced by liaising with colleagues helping with queries through group chat
- Resolved customer requests to meet and achieve the daily target of helping 30 customers per day.
Education
Bachelor of Business Studies - BBs (Hons) Marketing & Mangement
Technological University of The Shannon
Leaving Certificate -
Glenstal Abbey
Skills
- Client Relations
- Reporting
- Sales and Marketing
- Financial Services
- Critical Thinking
- Customer Service
References
References available upon request.
Timeline
Event Manager
Mills Bar
01.2024 - Current
Investor Services Officer
Netwealth
05.2023 - 01.2024
Client Services Representative
Northern Trust
09.2022 - 03.2023
Sales and Marketing Associate
Arramount Furniture
04.2022 - 08.2022
Technical Support Team
Virgin Media
04.2020 - 08.2020
Bachelor of Business Studies - BBs (Hons) Marketing & Mangement
Technological University of The Shannon
Leaving Certificate -
Glenstal Abbey
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