Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Jack O'Halloran

Clare

Summary

Diligent College Student focused on Business and German studies and dedication to prompt project completion and continual adaptation. Personable and dedicated Customer Service Representative with extensive experience in Technological industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships

Overview

5
5
years of professional experience

Work History

IOS Technical Advisor

Apple
Clare, Ireland
06.2022 - 11.2023
  • Answered customer questions about product features, setup, installation and usage.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Advised customers on best practices for using their Apple products safely and securely.
  • Collaborated with other departments to resolve complex customer issues quickly and efficiently.
  • Demonstrated strong problem-solving skills when dealing with difficult customer situations.
  • Explained warranty coverage options available for different Apple products.
  • Provided instructions on how to use specific software applications installed on Apple devices.
  • Researched and provided solutions for customer inquiries in a timely manner.
  • Attended training sessions on new product launches or software updates from time to time.
  • Assisted customers with troubleshooting, diagnosing and resolving issues related to their Apple devices.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Understood and followed oral and written directions.

Data Collection Analyst

Stats Perform
Limerick, Ireland
09.2021 - 04.2022
  • Stats Perform compiles real time information from sporting events.
  • This job requires attention to detail, quick thinking and to be a keyboard specialist.
  • This job covers live matches it requires constant attention for the entire duration of that event.
  • I worked both by myself and as part of a team. In matches I worked with a correspondent who is live at the game and we have to work in unison to deliver accurate information
  • I have overseen the quality control aspect of the operation.
  • Since starting I have had a 99% compliance rate with set up procedures.
  • I had to constantly prove my performance in training against benchmarked games

Transition Year Intern

Analog Devices
Limerick , Ireland
09.2018 - 12.2018
  • In my Transition Year I gained valuable Work experience with Analog Devices
  • I shadowed operatives in various departments.
  • I gained experience in the entire life cycle of chip production.

Education

BBA - Business Studies With German

University of Limerick
Limerick, Ireland
05-2027

Leaving Certificate (473 Points) -

St Munchins College
06-2021

Skills

  • Customer Service
  • Call Center Operations
  • Interpersonal Skills
  • Troubleshooting Network Issues
  • Active Listening
  • Data Compilation

Accomplishments

  • Foundation level course in GAA coaching
  • A Feile gold medal for public speaking

Affiliations

  • I love to read and watch movies
  • I enjoy playing squash
  • I watch all sorts of sport including Soccer, GAA and American Football

Timeline

IOS Technical Advisor

Apple
06.2022 - 11.2023

Data Collection Analyst

Stats Perform
09.2021 - 04.2022

Transition Year Intern

Analog Devices
09.2018 - 12.2018

BBA - Business Studies With German

University of Limerick

Leaving Certificate (473 Points) -

St Munchins College

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Jack O'Halloran