Jack Mullen
Galway City
Summary
Experienced Retail Salesman with a strong background in team leadership, customer service, and sales optimization. Proven track record of driving store performance and enhancing customer satisfaction. Now seeking to leverage my skills in a new career path, eager to bring my problem-solving abilities, adaptability, and leadership experience to a fresh and challenging environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Suit Sales Associate
Anthony Ryans Ltd
Galway
09.2023 - Current
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted clients in selecting and fitting wedding suits, providing personalized style recommendations based on detailed consultations, and managed client information to ensure accurate orders and timely deliveries
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
Sales Supervisor
Paul Byron Shoes
Galway
04.2023 - 09.2023
- Trained new employees on store operations, customer service protocols, merchandise displays and use of point-of-sale systems.
- Participated in recruiting activities such as interviewing potential candidates for open positions within the organization.
- Developed and maintained customer relationships by providing excellent customer service.
- Monitored employee performance and provided feedback to motivate team members to reach their goals.
- Implemented merchandising strategies, increasing sales.
- Managed daily operations such as opening and closing the store, balancing registers at end of day.
Sales Supervisor
Patrick Bourke Menswear
Ennis
10.2018 - 04.2023
- Managed opening and closing procedures such as setting alarms and counting money in registers.
- Trained new employees on proper customer service techniques, register operations, merchandising standards, safety protocols.
- Organized promotional events that increased foot traffic in the store and generated additional revenue opportunities.
- Contributed to an award-winning team, recognized for excellence in customer service and sales performance, through collaborative efforts and consistent achievement of individual and team targets.
- Provided product knowledge to customers on items such as features, pricing, availability and care instructions.
- Oversaw accurate handling of customer information for seamless order processing and maximum customer satisfaction during tailored suit consultations with wedding clients.
Education
Bachelor of Arts - Law And Economics
University of Galway
Galway08-2023
Skills
- Product Sales
- Order Processing
- Excellent communication skills
- Positive and professional
- Cash Handling
- Superb time management
- Reliable and punctual
- Friendly and amiable
- Teamwork
- Experience with Microsoft Office
- Proficient in POS systems
- Money Handling
- Listening Skills
Certification
- Retail Excellence Certificate
- Trained in Manual Handling
- Qualified FAI Soccer Coach
References
References available upon request.
Timeline
Suit Sales Associate
Anthony Ryans Ltd
09.2023 - Current
Sales Supervisor
Paul Byron Shoes
04.2023 - 09.2023
Sales Supervisor
Patrick Bourke Menswear
10.2018 - 04.2023
Bachelor of Arts - Law And Economics
University of Galway
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