Summary
Overview
Work history
Skills
Timeline
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Jack McClure

Cork,County Cork

Summary

General Manager with 10 years of experience. Holds extensive knowledge of hospitality industry operations. Strong strategic-planning and people-management skills. Cultivates a team culture in which staff members feel comfortable contributing new ideas that help drive company growth.

Overview

13
13
years of professional experience

Work history

General manager

Brick Lane
Cork, County Cork
07.2015 - Current
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Scheduled regular team meetings to discuss business updates, issues and recommendations.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Resolved internal staff conflicts to mutual benefits of all parties involved.
  • Prepared and reviewed procedural documents for daily operations.
  • Implemented effective customer service procedures to encourage positive feedback.
  • Recruited and trained staff to a achieve high-performing team.
  • Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.

Senior Bar/Restaurant Staff

The Bodega
Cork, Cork
06.2014 - 06.2015
  • Gained experience in all restaurant activities, including waiting, bar and front of house.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Promoted and upsold signature drink items, helping to improve bar sales.
  • Memorised extensive menu and meticulously crafted cocktails to meet exceptional quality standards.

Bar/Nightclub Manager

The Classic Bar & Roxy Nightclub
Cork, County Cork
08.2011 - 05.2014
  • Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
  • Led team to deliver outstanding hospitality operations.
  • Planned staffing levels based on evolving service demands.
  • Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
  • Protected brand image by delivering exceptional bar presentation and maintenance.
  • Ordered beverage and equipment stock by analysing sales and customer trends.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.

Skills

  • Outgoing personality
  • Recruitment and hiring
  • Employee training
  • Leadership and team building
  • Coaching and mentoring

Timeline

General manager

Brick Lane
07.2015 - Current

Senior Bar/Restaurant Staff

The Bodega
06.2014 - 06.2015

Bar/Nightclub Manager

The Classic Bar & Roxy Nightclub
08.2011 - 05.2014

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Jack McClure