Jack Hogan

I was part of Project Stone which was the transfer of 50,000 mortgage customers from KBC to Bank of Ireland.

• Review and analyse mortgage documents, including mortgage deeds, promissory notes and related legal documents.
• Ensure compliance with applicable laws, regulations and internal policies in the transfer and due diligence process.
• Conduct title searches to verify ownerships on the property.
• Prepare and maintain accurate records and documentation related to mortgage transfers.
• Perform due diligence activities, including reviewing financial statements, property appraisals, and insurance policies.
• Using the banks internal systems (AS400 and Mortgage Desktop) to validate and accurately update customer data.
• Training new team members on the process and applications.
• Maintain a high level of confidentiality and handle sensitive information with utmost care and professionalism.
• Proficient in Microsoft Excel, Power point and Word.

• Run the Sandyford building, making sure it is up to standard with cleanliness and that the clients are looked after
• Accommodate thousands of the Virtual clients for their mail, accounts and subscriptions
• Viewings for available rooms to potential new clients
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Carried out day-to-day duties accurately and efficiently.

• Working on the shop floor including packing goods and dealing with customer queries
• Providing cover in the ‘Baxter & Green’ Delicatessen
• Managing ‘Goods In’ orders
• Providing cover on the cash register sections and Customer Service desks
• Providing cover in the ‘Cafe Sol’ section.
• Increased sales by offering advice on purchases and promoting additional products.
• Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
• Maintained customer satisfaction with quick and professional handling of product returns.

• Early morning preparation of bakery products for shop floor
• Helped customers locate products and checked store system for merchandise at other sites.
• Customer service and enquiries
• Prepared merchandise for sales floor by pricing or tagging.

• Serving tables at events for food & drinks
• Taking food and drink orders
• Kitchen duties - End of day clearing up and preparation for the following morning
• Monitored dietary restrictions and served guests with special needs.
• Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.

• Completed clerical tasks such as filing, copying and distributing mail.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Interacted with customers by phone/ email to provide information.
• Shadowed New Business department on their calls to clients