Jack Hennessy
Cork City,County Cork
Summary
Results-driven financial services professional with 5+ years of experience across client services, custody operations, and corporate actions within a leading global financial institution.
Recognised for rapid progression, leadership capability, and
strong relationship management skills.
Proven ability to act as primary escalation contact for major clients, deliver high-quality operational support and serve as a technical expert across custody- related processes.
Recently completed a year-long Aspiring Leadership Programme, developing managerial competencies and team-leadership
capability.
Currently operating at Senior Associate level with readiness for promotion into a formal leadership role.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Student Project Engineer
Kerry Group
Listowel, Kerry, Ireland
2016.05 - 2018.08
- Meeting tight weekly deadlines regarding projects.
- Prepare data and information for making regular report data analysis.
- Perform data analysis for complex data and files.
- Working with numerous different computer programs and systems.
- Increased workload resulted in more progressive workplace experience.
Student IT Team UCC
UCC
Cork City, Ireland
2018.08 - 2021.08
- Dealing with students daily and trying to form solution on their issues.
- Becoming more patient and learning to communicate in better ways.
- Dealing with system such as Microsoft Office and SPSS on regular occasions.
- Working well and establishing good working relationships with co-workers, management and library staff.
- Increased performance regarding organisation and customer care.
- On Numerous occasions dealt with students in distress and in large numbers.
CP Client Services Senior Analyst
Clearstream
Cork City, Ireland
2021.09 - 2023.06
- Appointed primary contact for Citi Bank after 10 months, managing a high-value client relationship
- Delivered prompt, high-quality responses to complex operational issues
- Collaborated with internal teams to enhance service delivery
Improved communication flows, reducing turnaround times - Championed effective communication channels maintaining transparency across departments.
- Designed key performance indicators, measuring operational success effectively.
IF Corporate Actions Senior Associate
Clearstream
Cork City, Ireland
2023.07 - Current
- Act as senior operational specialist overseeing all areas of corporate actions processing for investment fund clients.
- Provide expert technical guidance to team members and serve as first point of contact for complex queries.
- Support new joiners and junior associates through knowledge sharing, training, and workflow supervision.
- Ensure strict adherence to risk, compliance, and market deadlines.
- Participate in team process development initiatives to allow for efficiency improvements.
- Implemented quality control measures, thereby increasing product reliability and client trust levels.
- Successfully oversaw a major organisational transition during a period of significant staff turnover and loss of institutional knowledge, ensuring continuity, stabilising operations, and embedding structures.
Education
Postgraduate Diploma - Business Economics
UCC
Cork 2020.09 - 2021.05
Bachelor Degree - Economics and Computer Science through Arts
UCC
Cork 2016.09 - 2020.05
Skills
- Communication
- Teamwork and Collaboration
- Problem Solving
- Time Management
- Leadership
- Thorough experience with Customer Care and Client Relations
- Ability to adapt and learn new processes/systems quickly and efficiently
- Through Experience with Computer Programs such as:
- Microsoft Office package: Microsoft Word, Excel etc
- Database operation: Microsoft Office
- Knowledge of crm software
- Decision-Making proficiency
References
Clearstream
References can be made available on request. Due to current employment not currently available.
Kerry Group
Date: 03rd September 2018
To whom it may concern,
I confirm that Jack Hennessy was employed as a Student Project Engineer with Kerry Group during the summer months of 2016, 2017 and 2018
Jack was based in the Listowel Manufacturing Plant during these times.
Jacks job of Student Project Engineer in the Engineering Department carried the following responsibilities;
· Managing, collecting, calculating and entering technical engineering data.
· Maintaining various records, procedures, specification.
· Communicating with numerous clients, customers and contractors.
· Working to tight weekly deadlines.
· Worked solely on developing a 3D model with a 3rd party contractor.
Jack is skilled in time management and is highly organized. He can take direction and priorities work effectively and is flexible to deal with.
Jack is also reliable, is careful and pays attention to detail delivering flawless work, is a competent and clear communicator, a strong and supportive team player and very approachable and helpful.
I would highly recommend Jack as I consider him to be a valuable team member, who always achieved good results and delivered on all expectations.
I would welcome the opportunity to work with Jack again.
Yours faithfully,
________________________
Daithí Creedon,
Project Engineer, Large and Combined Projects
Kerry EMEA,
Tel: Listowel +3536850215 Charleville +3536335515 Mobile: +353863102761
I'm happy to provide further information if required.
Other References include:
John Meade, UCC, IT Support Analyst
Email : j.meade@ucc.ie
Phone : 021 490 2120
Timeline
IF Corporate Actions Senior Associate
Clearstream
2023.07 - Current
CP Client Services Senior Analyst
Clearstream
2021.09 - 2023.06
Postgraduate Diploma - Business Economics
UCC
2020.09 - 2021.05
Student IT Team UCC
UCC
2018.08 - 2021.08
Bachelor Degree - Economics and Computer Science through Arts
UCC
2016.09 - 2020.05
Student Project Engineer
Kerry Group
2016.05 - 2018.08