Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jack Byun

Jack Byun

Summary

Cloud Support Engineer with expertise in C++ and Go, specializing in high-traffic distributed systems at AWS scale. Proven track record optimizing TCP/IP, HTTP/SSL protocols and Kubernetes-based platforms, achieving 30%+ latency reduction across production services. Built resilient traffic management solutions handling 300+ critical cases with 100% SLA. Led cross-functional teams of 20+ engineers, contributed open-source automation frameworks, and earned three AWS excellence awards. Passionate about building scalable edge infrastructure and service mesh platforms that handle massive traffic loads with unparalleled observability.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Cloud Support Engineer

AWS
10.2024 - Current

Traffic Management & Distributed Systems Engineering

• Architected high-performance automation frameworks in C++ and Go, reducing system latency by 30%+ and improving traffic handling efficiency by 40% across distributed AWS services

• Optimized Redis/Valkey caching strategies for high-traffic workloads, implementing intelligent traffic pattern analysis that prevented 40% of escalations

• Designed Kubernetes-based chaos engineering testbeds that uncovered 3 kernel-level bugs, ensuring resilience under extreme traffic conditions

• Resolved complex EC2 API Eventual Consistency issues through systematic TCP/IP and HTTP/HTTPS protocol analysis


Network Protocol & Performance Optimization

• Debugged and optimized TCP/SSL/HTTP protocol configurations across 13 AWS services (EC2, EBS, ElastiCache), handling 300+ critical networking cases with 100% SLA

• Implemented sophisticated load balancing and traffic routing solutions for production systems at AWS scale

• Analyzed traffic patterns and security threats using CloudTrail and network monitoring tools, proactively identifying bottlenecks

• Configured network protocols for distributed systems, improving throughput and reducing latency in production environments


Kubernetes & Container Orchestration

• Deployed scalable containerized applications on Kubernetes with full observability using Prometheus and Grafana

• Built resilient service mesh architectures for microservices, implementing circuit breakers and rate limiting

• Orchestrated container deployments with Helm charts, ensuring zero-downtime releases during traffic spikes

• Established observability practices with distributed tracing, providing real-time visibility into system health


Cross-functional Leadership & Innovation

• Led 2025 EMEA STEM initiative with 20 engineers, maintaining 95%+ milestone adherence while driving technical innovation

• Contributed automation frameworks adopted across multiple AWS teams, demonstrating open-source collaboration mindset

• Coordinated with SDE/TAM/SA teams to resolve critical issues including Bottlerocket CVE detection gaps

• Earned three prestigious awards (MVP, Rising Star, All-Rounder) for setting new performance benchmarks

Education

Bachelor of Science - Computer Engineering

Korea Aerospace University
Goyang, South Korea
08-2024

Skills

  • Programming Languages : C Go Java Python
  • Networking & Protocols : TCP/IP HTTP/HTTPS SSL/TLS DNS Load Balancing
  • Container & Orchestration : Kubernetes Docker Helm Service Mesh Envoy Proxy
  • Distributed Systems : Microservices Architecture High Availability Design Scalability Engineering Caching Strategies (Redis, Memcached)
  • Observability & Monitoring : Prometheus Grafana ELK Stack Distributed Tracing APM Tools
  • Cloud & Infrastructure : AWS/GCP/Azure Infrastructure as Code (Terraform) CI/CD Pipelines GitOps
  • Traffic Management : CDN Configuration Edge Computing DDoS Mitigation Rate Limiting Circuit Breakers
  • Development Practices : Agile/Scrum Test-Driven Development Code Review Open Source Contribution
  • Performance Optimization : Network Protocol Optimization Latency Reduction Throughput Optimization Resource Utilization
  • Additional Skills : RESTful APIs gRPC Message Queuing Database Optimization Security Best Practices

Certification

AWS Certified DevOps Engineer – Professional
Amazon Web Services (AWS) | July 2025


Oracle Certified Associate, Java SE 8 Programmer
Oracle | April 2025


AWS Certified Solutions Architect – Associate
Amazon Web Services (AWS) | December 2024

Timeline

Cloud Support Engineer

AWS
10.2024 - Current

Bachelor of Science - Computer Engineering

Korea Aerospace University
Jack Byun