Jacinta O’ Toole
Charleville,Ireland
Summary
A skilled professional with over 10 years experience in Financial Services with expertise in Power Automate Level 1-3, month end reporting, and client relationship management. Demonstrates strong customer service abilities and proficiency in data collection and analysis. Committed to enhancing organisational efficiency through effective time management and strategic planning.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work history
Consultant Depositary Operations
Northern Trust
East City Plaza
2024.11 - 2026.02
- Working as part of a team and Independently
- Preparing fund board reports and monthly reports that require a thorough review
- Completing allocated tests as part of on site inspection process
- Completing fund NAV reviews
- Performing investment restriction oversight including update to the breaches registers
- Identifying and resolving problems within established guidelines
- Recommended improvements on business processes for optimised performance and profitability.
Senior Fee Analyst
Northern Trust
East City Plaza
2019.09 - 2024.10
- Reviewer/Authoriser of Client payments on GCM / QEB system
- Process weekly cash upload & allocation of payments on system
- Liaise with Analysts and Financial Control with queries on client payments- over/Under allocations
- Fee Analyst of complex allocation of clients- AMX, Insight, Willis Towers Watson etc.
- Presented monthly calls with internal Relationship Managers & various Fund accounting teams, Transfer agency and clients
- Trained new team members on reporting systems and BAU
- Complete month end reporting, Debtor Reports, Deferrals, Account Ownership
- Contributed to team projects by providing key analytic insights
- Drafted procedure manuals, work definitions and standard operating procedures by job title or work area.
- Maintained utmost accuracy whilst handling sensitive data
Fee Analyst
Northern Trust
East City Plaza
2016.10 - 2019.09
- Production of VAT invoices for all clients on a timely basis
- Submission of client billing & calculation data by email
- Responding to client queries in a timely manner
- Review and update of client static billing information in line with documented fee agreements
- Collection of fee debtors in line within agreed company & client authorised procedures including processing of fee payments as necessary
- Timely calculation of monthly revenue accruals in order to meet the requirements & deadlines of Financial accounting and their month end close schedule
- Collaborated across departments for cohesive report development.
- Leveraged Excel functions for streamlined data evaluation and presentation,.
Accounts Receivable-Credit control & Office Administrator
Kerry Foods Services Centre
Charleville, Co. Cork
2009.02 - 2016.06
- Generation & circulation weekly sales reports.
- Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics
- Communicating with credit controllers / site contacts to resolve outstanding disputes
- Created excel invoice /credit report circulated to customers
- Team Trainer
- Resolved customer queries promptly for improved client satisfaction using SAP.
Education
Professional Certificate - International Fund Services Level 7
The Institute of Banking (IOB)
2023.10 - 2024.08
ACCA Diploma - Accounting & Business
Griffith College Limerick
2018.09 - 2021.12
Diploma - Book-Keeping & Accounts
Kilroy’s College
Dublin, Dublin, Ireland 2016.12 - 2017.12
NQF level 3 - Credit Control & Debt Management
College of Management and IT (CMIT)
2013.03 - 2013.08
FETAC Level 6 - Business Administration and Management
FÁS Training Centre
Raheen Business Park 2008.09 - 2009.03
Hotel Front Office Skills - undefined
Failte Ireland
Roxboro, Ireland 2008.04 - 2008.07
Skills
- Power Automate Level 1-3
- Technical reporting
- Client Relationship Management
- Customer Service
- Data collection and analysis
- Time management proficiency
Personal Information
Nationality: Irish
References
Available upon request.
Interests
- I have a great interest in running. I am part of the North Cork Athletics club. I find this keeps me motivated and fit.
- I am a Mental Health First Aider within Northern Trust, I have huge interest in helping others and creating a safe space for people.
Affiliations
- Running
- GYM
- Crochet
- Cycling
Accomplishments
Mental Health First Aider within Northern Trust
References
References available upon request.
Timeline
Consultant Depositary Operations
Northern Trust
2024.11 - 2026.02
Professional Certificate - International Fund Services Level 7
The Institute of Banking (IOB)
2023.10 - 2024.08
Senior Fee Analyst
Northern Trust
2019.09 - 2024.10
ACCA Diploma - Accounting & Business
Griffith College Limerick
2018.09 - 2021.12
Diploma - Book-Keeping & Accounts
Kilroy’s College
2016.12 - 2017.12
Fee Analyst
Northern Trust
2016.10 - 2019.09
NQF level 3 - Credit Control & Debt Management
College of Management and IT (CMIT)
2013.03 - 2013.08
Accounts Receivable-Credit control & Office Administrator
Kerry Foods Services Centre
2009.02 - 2016.06
FETAC Level 6 - Business Administration and Management
FÁS Training Centre
2008.09 - 2009.03
Hotel Front Office Skills - undefined
Failte Ireland
2008.04 - 2008.07