Izabella Tabouy
Sibiu
Summary
Tourism management professional with solid track record in driving visitor engagement and operational efficiency. Adept at team leadership and fostering cooperative environments to achieve business goals. Proven skills in strategic planning, customer service excellence, and market analysis. Reliable, adaptable, and focused on delivering exceptional results.
Overview
19
19
years of professional experience
Work History
Tourism Manager
Self-employeed
04.2018 - 03.2024
- Upon launching a successful Airbnb business, I have exceeded booking expectations by developing and implementing strategies to promote services on both physical and online platforms.
- Coordinated all business operations including booking and unforeseen situations to ensure seamless service delivery and enhance guest experience.
Account manager
S.C. Colt Technology Services Ro S.R.L
05.2015 - 02.2018
- Developed customized account plans for clients to help them achieve their business goals.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Streamlined internal processes for better efficiency in account management tasks such as Churn Management, by keeping a churn level at 1% to ensure risk management and new business potential identification.
Customer Service Representative
Arvato Bertelsmann
09.2013 - 05.2015
- Provided and promoted excellent customer service standards for the Microsoft Online Store via phone.
Customer Service Agent
CET telemarketing
06.2011 - 08.2012
- Counting and informing clients about ongoing projects and solving problems that have arisen.
Marketing Consultant
Triple J Consulting
05.2007 - 08.2007
- Developed comprehensive marketing plans for clients, incorporating a mix of traditional and digital tactics for optimal results.
Waitress
Ocna Sibiului
06.2005 - 07.2005
- Ensure customer satisfaction by performing both service and cash management tasks.
Education
Alma Mater - Management and Marketing specialization
Alma Mater
01.2009
High School Graduation - Technician in the food industry
Alma Mater
01.2006
Skills
- Microsoft Office Suite
- Customer service
- Effective Communication
- Business Administration
- Marketing
- Teamwork and Collaboration
- Cisco
- C4C
- SAP
- Goal setting and meeting deadlines
- Cross-functional team management
- Customer Relationship Management
Languages
Romanian
Native language
French
Proficient
C2
English
Upper intermediate
B2
Timeline
Tourism Manager
Self-employeed
04.2018 - 03.2024
Account manager
S.C. Colt Technology Services Ro S.R.L
05.2015 - 02.2018
Customer Service Representative
Arvato Bertelsmann
09.2013 - 05.2015
Customer Service Agent
CET telemarketing
06.2011 - 08.2012
Marketing Consultant
Triple J Consulting
05.2007 - 08.2007
Waitress
Ocna Sibiului
06.2005 - 07.2005
Alma Mater - Management and Marketing specialization
Alma Mater
High School Graduation - Technician in the food industry
Alma Mater
Similar Profiles
Omar LunaOmar Luna
Personal Trainer at Self-employeedPersonal Trainer at Self-employeed
Youssef BoushabYoussef Boushab
After-school Tutor at Self-employeedAfter-school Tutor at Self-employeed
Tyson DandoyTyson Dandoy
Licensed Tattoo Artist at Self-employeedLicensed Tattoo Artist at Self-employeed
Ezana HailemariamEzana Hailemariam
Coach at Self-employeedCoach at Self-employeed
Alexandru TodoranAlexandru Todoran
Associate Lawyer at Cabinet Individual De Avocatură Todoran AlexandruAssociate Lawyer at Cabinet Individual De Avocatură Todoran Alexandru