IZABELA CZECHOWSKA
Dublin
Summary
Skilled professional with a strong focus on customer service and loss prevention. Demonstrates exceptional interpersonal and communication skills, with proven proficiency in cash handling and attention to detail. Adept at multitasking, time management, and teamwork, with a keen ability to learn and adapt quickly.
Overview
18
18
years of professional experience
2005
2005
years of post-secondary education
Work history
Caregiver
Caregiver
Dublin
2021.07 - 2024.12
- Enhancing independence by assisting with daily activities and encouraging skill development.
- Assisting with educational activities: teaching at home at primary school level.
- Providing well-being and helping to gain confidence.
- Organising outdoor and indoor recreational activities.
Seller and Buyer Claims Assistant
PayPal
Dublin
2012.06 - 2021.06
- Effectively handled high number of calls and emails and met handling timeframe targets.
- Effectively communicated outcomes, proactively educated and built relationships with customers.
- Escalated critical or complex cases to relevant departments.
- Achieved high levels of customer satisfaction by assisting fraud victims and liaising with suppliers to resolve service issues.
Bilingual Receptionist
Hewlett Packard
Grenoble, France
2008.07 - 2011.06
- Assisted customer with questions using product knowledge
- Welcome all guests in professional manner check and the access authorization.
- Answered telephone calls promptly and improved on-hold waiting time.
On-Board Stewardess
Rail Gourmet
Dublin
2008.02 - 2008.07
- Delivered exceptional service by greeting and serving food and beverages to passengers in timely, friendly manner.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
Sales Assistant
Sandwich House
Grenoble, France
2006.09 - 2007.11
- Worked fast and accurately to meet customer needs and service goals.
- Demonstrated product knowledge when advising customers on sandwich choices.
- Maintained clean, tidy and organised working areas to maximise efficiency.
Education
Leaving Certificate -
Zamoyski High School
Lublin, Poland 1994.09 - 1998.06
Certificate in CHILDREN CAMP COUNSELOR -
Pedagogical Institute
Lublin, PolandSkills
- Interpersonal and communication skills
- Customer focused
- Cash handling proficiency
- Loss prevention awareness
- Time-management
- Multitasking efficiency
- Teamwork
- Ability to learn and adapt
- Communication proficiency
- Attention to detail
Timeline
Caregiver
Caregiver
2021.07 - 2024.12
Seller and Buyer Claims Assistant
PayPal
2012.06 - 2021.06
Bilingual Receptionist
Hewlett Packard
2008.07 - 2011.06
On-Board Stewardess
Rail Gourmet
2008.02 - 2008.07
Sales Assistant
Sandwich House
2006.09 - 2007.11
Leaving Certificate -
Zamoyski High School
1994.09 - 1998.06
Certificate in CHILDREN CAMP COUNSELOR -
Pedagogical Institute