Iwona Wysocka
Ennis,Ireland
Summary
Results-driven professional with expertise in leadership excellence, retail operations, and customer-centric strategies. Demonstrates proficiency in time management, KPI management, and process control mastery to optimise operational efficiency. Skilled in loss prevention tactics and strategies, bulk shipment handling, and decision-making aptitude to ensure seamless business performance. Dedicated to leveraging skills for continued growth and impactful contributions within the retail or operations sector.
Overview
28
28
years of professional experience
9
9
years of post-secondary education
Work history
Deputy store manager
Aldi ltd
Limerick, Ireland
05.2015 - Current
- Managed shift schedules efficiently, ensuring smooth daily operations even during peak hours.
- Implemented loss prevention strategies, reducing instances of theft within the shop floor.
- Maintained a clean, organised display area, ensuring a positive shopping experience for customers.
- Developed professional relationships with 30+ employees to establish trust and improve working atmosphere
- Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation.
Retail store assistant
Aldi ltd
Limerick, Ireland
05.2014 - 05.2015
- Collaborated with management regularly for store improvement strategies.
- Managed till operations accurately to prevent discrepancies.
- Processed returns and exchanges efficiently, ensuring customer satisfaction.
- Assisted customers with queries, leading to positive feedback.
- Replenished shelves frequently ensuring availability of products at all times.
- Worked as part of a team to meet targets.
- Handled stock and inventory for smooth store operations.
Process technician
Vistakon ltd
Limerick, Ireland
08.2009 - 05.2014
- Implemented standard operating procedures for streamlined workflow processes.
- Trained new personnel on machine operation procedures, ensuring smooth transition into roles.
- Demonstrated proficiency in using various tools and equipment, contributing to high-quality results.
- Performed regular maintenance tasks on machinery; avoided unexpected breakdowns and delays in production schedule.
Quality Control
Banta Global DELL
Limerick, Ireland
05.2007 - 08.2009
- Executed quality control measures for improved service delivery.
- Conducted thorough product testing for enhanced quality control.
- Assessed quality control measures for optimal product standards.
- Enhanced laboratory's reputation through meticulous quality control measures.
- Trained staff in quality control processes improving workmanship.
Production line operator
Banta Global DELL
Limerick, Ireland
07.2006 - 05.2007
- Identified technical issues promptly to prevent downtime.
- Maintained production line efficiency by adhering to strict operational guidelines.
- Improved product quality with meticulous inspection of items on the assembly line.
Logistics coordinator
Lisner
Poznan, Poland
05.1999 - 04.2006
- Coordinated international shipments for smooth transitions at customs.
- Improved operational efficiency through implementing new logistics software.
- Prioritised tasks effectively under high-pressure situations.
- Simplified order tracking system, leading to increased customer satisfaction.
- Managed relationships with vendors, fostering mutual respect and cooperation.
- Addressed customer queries promptly, thereby enhancing customer service ratings.
- Completed shipment documentation to company standards.
- Monitored orders, identifying and communicating status or delays to internal and external stakeholders.
Warehouse operator
Lisner
Poznan, Poland
03.1998 - 05.1999
- Improved warehouse efficiency by maintaining orderly stock locations.
- Picked orders accurately, reducing instances of return or exchange.
- Supported other departments as required; demonstrated flexibility and team spirit.
- Kept clean work areas, promoting better productivity and safety standards.
Production line worker
Lisner
Poznan , Poland
08.1997 - 03.1998
- Loaded and unloaded items from machines, conveyors, and conveyances safely and effectively.
- Ensured proper use of equipment to prevent malfunctions or breakdowns.
- Handled fragile materials with care to avoid damage during process.
- Completed all assigned tasks in an efficient manner leading to improved overall performance.
- Placed finished goods on specified pallets ready for dispatching.
Education
Certificate of Higher Education -
High School
Poznan Poland 09.1993 - 05.1997
Economics Technician - Economics
Post-secondary vocational school of economics
Poznan Poland 09.1999 - 06.2001
Engineer - Management and marketing
College of Communications and Management
Poznan Poland 09.2002 - 06.2006
Skills
- Leadership excellence
- Retail operations understanding
- Customer centricity
- Time management expertise
- Loss prevention tactics
- KPI management
- Loss prevention strategies
- Decision-Making aptitude
- Qualified first aider
- Process control mastery
- Bulk shipment handling
Languages
English
Fluent
Polish
Native
References
References available upon request.
Timeline
Deputy store manager
Aldi ltd
05.2015 - Current
Retail store assistant
Aldi ltd
05.2014 - 05.2015
Process technician
Vistakon ltd
08.2009 - 05.2014
Quality Control
Banta Global DELL
05.2007 - 08.2009
Production line operator
Banta Global DELL
07.2006 - 05.2007
Engineer - Management and marketing
College of Communications and Management
09.2002 - 06.2006
Economics Technician - Economics
Post-secondary vocational school of economics
09.1999 - 06.2001
Logistics coordinator
Lisner
05.1999 - 04.2006
Warehouse operator
Lisner
03.1998 - 05.1999
Production line worker
Lisner
08.1997 - 03.1998
Certificate of Higher Education -
High School
09.1993 - 05.1997