Ivo Fabaz
Wicklow
Summary
Experienced professional offering proven expertise in overseeing front desk operations and completing accurate daily reconciliations. Strengths include account audits, guest billing and end-of-day reporting. Diligent, meticulous, and hardworking team player.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Night Auditor
Powerscourt Hotel, Autograph Collection
Enniskerry
09.2024 - Current
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review. Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Assisted guests at check-in, providing information on various services within hotel. Recorded guest comments or complaints, escalating to management for immediate resolution.
- Inspected alarm systems daily for proper operation and troubleshot any problems encountered during inspection process.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
Guest Services Associate
Anantara The Marker Dublin Hotel
Dublin
09.2023 - 09.2024
- Greeted guests in a friendly and professional manner.
- Provided support during peak hours in order to maintain excellent customer service standards.
- Coordinated special requests from guests such as transportation arrangements or restaurant reservations.
- Established knowledge of local restaurants, historic sites, nightlife and shows so that such information could be given to interested guests.
Lifeguard
Occidental Aranjuez, Barcelo Hotel & Resorts
Aranjuez, Madrid
05.2021 - 09.2021
- Patrolled to identify anyone needing assistance and offered immediate care.
- Performed regular cleaning and conducted daily pool maintenance, including testing and adjusting chemical levels.
- Performed emergency rescues when necessary.
- Monitored safety behaviors and implemented preventive measures.
Education
HIGHER TECHNICIAN DIPLOMA IN PHYSICAL CONDITIONING - Science Education
CESUR PLAZA ELIPTICA
MADRID07-2023
High School Diploma -
IES ALPAJES
ARANJUEZ, MADRID06-2021
ONLINE DIPLOMA - NEGOTIATION
BANCO SANTANDER
SPAINSkills
- Attention to detail
- Problem identification
- Team collaboration
- Security monitoring
- Customer service
- Conflict resolution
- Time management
Certification
- Driving License
- First Aid Responder
- Introduction to Data Science Diploma
- Effective Communication Diploma
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Night Auditor
Powerscourt Hotel, Autograph Collection
09.2024 - Current
Guest Services Associate
Anantara The Marker Dublin Hotel
09.2023 - 09.2024
Lifeguard
Occidental Aranjuez, Barcelo Hotel & Resorts
05.2021 - 09.2021
- Driving License
- First Aid Responder
- Introduction to Data Science Diploma
- Effective Communication Diploma
HIGHER TECHNICIAN DIPLOMA IN PHYSICAL CONDITIONING - Science Education
CESUR PLAZA ELIPTICA
High School Diploma -
IES ALPAJES
ONLINE DIPLOMA - NEGOTIATION
BANCO SANTANDER
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