Iveta Manicova
Dublin
Summary
Dedicated professional with a diverse background in customer-facing roles and social support services. Qualifies in client support and community engagement. Demonstrated empathy, communication, and problem-solving skills, fostering positive relationships and effective collaboration with clients and staff alike. Focused on making meaningful contributions in new role.
Overview
18
18
years of professional experience
Work History
Social Care Support Worker
The Salvation Army
Dublin
10.2005 - 05.2023
- Conducted comprehensive assessments of client needs, developing tailored support plans that directly addressed individual challenges and improved overall well-being.
- Managed case loads efficiently, prioritising urgent needs while maintaining high standards.
- Maintained accurate and confidential client records, adhering to data protection regulations and organisational policies.
- Monitored client progress closely through weekly support sessions and adjusted his care plans to meet his evolving needs.
- Implemented safeguarding measures for vulnerable clients, reducing risks of harm.
- Collaborated with healthcare professionals to coordinate mental health services for clients.
- Advocated for client access to community resources, improving their life prospects.
- Helped clients access medical, housing and education resources.
- Facilitated development of independent living skills in service users, boosting their confidence in budgeting and cooking, which contributed to greater autonomy.
- Supported clients' financial independence and literacy.
- Encouraged service users to be independent and active members of society.
- Built trusting relationships with service users, effectively advocating for their needs and preferences.
- Developed trusting relationships with service users and advocated on their behalf.
- Conducted clients' risk assessments to assess his triggers and recommend adjustments to his care plan.
- Delivered crisis intervention services, offering immediate support in emergency situations.
- Assisted with medication taking according to prescribed schedules.
- Accompanied client to various important appointments.
- Assisted with running centre of 80 residents and liaised with catering and cleaning staff.
- Conducted regular safety checks of vulnerable clients.
- Generated detailed monthly reports to document clients' progress, providing valuable insights for ongoing care adjustments.
- Obtained client feedback to enhance services and user experience.
- Facilitated an Arts & Crafts workshop for clients, promoting creativity and social interaction.
- Took part and implemented activities designed to stimulate cognitive functions and social interaction among clients such as quizzes, karaoke, film nights and similar.
- Developed and implemented training workshops for clients with various success.
- Helped to select and admit clients to appropriate services.
- Attended mandatory in-house and external training.
- Conducted induction and orientation for new staff and students, sharing knowledge and best practices to encourage 'settling in' and improve team competencies.
- Attended professional development training sessions to enhance skills and knowledge in social work.
- Contributed to policy development discussions, aiming to improve social work practices.
- Conducted regular fire safety and water safety checks of the centre.
- Administered First Aid and oversaw First Aid Supplies.
- Participated in multidisciplinary teams to review cases and share insights on client care.
- De-escalated aggressive behaviour with clients through active listening and calming techniques.
- Participated in multidisciplinary teams to review cases and share insights on client care.
Education
Human Resources Management
Further Education and Training
Tallaght 01-2023
Train the Trainer
Further Education and Training
Tallaght 01-2021
Bookkeeping
Further Education and Training
Tallaght 01-2022
Payroll
Further Education and Training
Tallaght 01-2021
ICDL Ireland
Further Education and Training
Tallaght 01-2020
Advanced Diploma - Human Resources Development
Communication Management Institute (CMI)
Dublin, Ireland01-2014
Bachelor Degree - Adult Education with Speciality for Social Work
Komenskeho University, Faculty of Arts, Chair of Andragogy
Bratislava, Slovakia01-1995
A-Levels - Pedagogy
Secondary School of Pedagogy
Lucenec, Slovakia01-1990
Skills
- Case management
- Client assessment
- Risk assessment
- Crisis intervention
- Mental health support
- Care planning
- Client-centred care
- Documentation oversight
- Record management
- First Aid certification
- Health safety compliance
- Independent living skills
- Project management
- Project planning
- Training facilitation
- Team collaboration
- Team collaboration
- Multidisciplinary teamwork
- Effective communication
- Building relationships
- Interpersonal Skills
- Non-judgmental approach
- Non-judgmental attitude
- Attentive listener
- Boundary management
- Administrative duties
- Project planning
- Multidisciplinary teamwork
Timeline
Social Care Support Worker
The Salvation Army
10.2005 - 05.2023
Human Resources Management
Further Education and Training
Train the Trainer
Further Education and Training
Bookkeeping
Further Education and Training
Payroll
Further Education and Training
ICDL Ireland
Further Education and Training
Advanced Diploma - Human Resources Development
Communication Management Institute (CMI)
Bachelor Degree - Adult Education with Speciality for Social Work
Komenskeho University, Faculty of Arts, Chair of Andragogy
A-Levels - Pedagogy
Secondary School of Pedagogy