IVANNA MUÑOZ
Limerick,Ireland
Summary
Experienced professional with a strong background in sales order processing, inventory and stock management, and import and export logistics coordination. Demonstrates expertise in international trade and customs procedures, customer relationship management, and documentation and compliance management. Skilled in quoting and pricing for air, sea, and land transport, supply chain coordination, and proficient in Microsoft Office Suite. Adept at data entry, report generation, and possesses strong communication and interpersonal skills. Known for problem-solving abilities, critical thinking, time management, multitasking, adaptability within hybrid and international teams, attention to detail, accuracy, team collaboration across functions, customer service excellence, client support proficiency, and a proactive solution-oriented mindset.
Overview
3
3
years of professional experience
Work History
Sales Associate (Stock Room)
H&M
Limerick, Ireland
03.2024 - 03.2025
- Managed stockroom operations, including receiving, unpacking, and organizing deliveries to ensure efficient inventory flow
- Maintained a well-organized stockroom to optimize space and improve accessibility for the sales team
- Assisted in stock replenishment and rotation to ensure the availability of key products and minimize stock loss
- Provided support on the shop floor during busy periods, assisting customers, processing transactions, and maintaining store presentation
- Collaborated with sales and visual merchandising teams to enhance store efficiency and customer experience
- Adhered to health and safety guidelines while handling stock to maintain a secure working environment
- Assisted customers in locating specific items to boost satisfaction.
Commercial Assistant
Juegos de Video Latinoamérica
Panama
09.2022 - 09.2023
- Company Overview: Nintendo's Official Distributor in Latin America
- Managed sales order processing within the ERP system, ensuring accurate entry of customer details, product specifications, and delivery requirements
- Oversaw a portfolio of U.S.-based clients, ensuring seamless communication and efficient order fulfillment
- Collaborated remotely with a direct supervisor based in Switzerland, coordinating across time zones to align sales and logistics strategies
- Worked cross-functionally with sales, logistics, and warehouse teams to optimize order processing and fulfillment
- Monitored order status, proactively updating clients and resolving inquiries to enhance customer satisfaction
- Maintained accurate sales records, documentation, and reports to support strategic decision-making
- Contributed to process improvement initiatives to streamline operations and improve efficiency
- Ensured timely dispatch of customer orders, reinforcing strong client relationships and service excellence
Import & Export Customer Service Intern
Ocean Import & Export Logistics
Panama City
06.2022 - 09.2022
- Assisted in managing vessel arrivals, coordinating with customers and customs agents for efficient cargo handling
- Prepared and provided competitive quotes for clients across air, sea, and land transport
- Supported cargo opening processes and maintained accurate shipment manifests
- Coordinated transportation logistics, collaborating with agents, customers, and customs brokers
- Handled documentation management, ensuring compliance with import/export regulations
- Gained hands-on experience in international logistics, enhancing communication and operational skills in a fast-paced environment
Education
MSc - Procurement and Supply Chain Management
Griffith College
09/2023 - 10/2024
Bachelor's Degree - Logistics and Multimodal Transport
Technological University of Panama
Panama 01/2018 - 06/2023
Skills
- Sales Order Processing (ERP Systems)
- Inventory & Stock Management\
- International Trade & Customs Procedures
- Customer Relationship Management (CRM)
- Documentation & Compliance Management
- Quoting & Pricing (Air, Sea, and Land Transport)
- Microsoft Office Suite (Excel, Word, Outlook)
- Data Entry & Report Generation
- Strong Communication & Interpersonal Skills
- Problem-Solving & Critical Thinking
- Time Management & Multitasking
- Adaptability & Flexibility (Hybrid & International Teams)
- Attention to Detail & Accuracy
- Team Collaboration & Cross-Functional Coordination
- Customer Service & Client Support
- Proactive & Solution-Oriented Mindset
Languages
Spanish
Native
English
Proficient (C2)
Research
- Research Dissertation for Griffith College, Navigating Technological Transformations: Assessing the Impact of Emerging Technologies and Disruptive Models on the Freight Forwarding Industry in Panama
- Additional Research, Research on the Current Situation of the Manufacturing Industry and the Impact of the EMMA Law on the Logistics Chain in Panama.
References
Hilda Chipsen from Juegos de Video Latinoamerica
h.chipsen@jvlat.com · +41 794221283
Yolany Jaen (Logistics Manager) from Juegos de Video Latinoamerica
y.jaen@jvlat.com · +507 66137857
Julie Mena de Ceballos from Ocean Import & Export Logistics
juliem@oceanimportpty.com · +507 6618- 4206
Timeline
Sales Associate (Stock Room)
H&M
03.2024 - 03.2025
Commercial Assistant
Juegos de Video Latinoamérica
09.2022 - 09.2023
Import & Export Customer Service Intern
Ocean Import & Export Logistics
06.2022 - 09.2022
MSc - Procurement and Supply Chain Management
Griffith College
09/2023 - 10/2024
Bachelor's Degree - Logistics and Multimodal Transport
Technological University of Panama
01/2018 - 06/2023
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