Ivana Jelekovic
Dublin
Summary
Professional administrative specialist prepared for high standards and results-oriented work. Background in managing office tasks, coordinating schedules, and maintaining records. Focus on team collaboration and adaptability, ensuring reliable and flexible support. Proficient in organizational and communication skills valued by employers.
Overview
10
10
years of professional experience
Work History
Clerical Officer
TU Dublin
04.2024 - Current
- Directed clerical tasks, including copying, faxing and file management
- Collated client feedback, delivering information to management for corrective action
- Collaborated with wider departmental team to foster consistent and effective service delivery
- Answering general queries
- Maintaining general inbox and phone
- Using Banner system to check students' records, making enquiries and run reports, etc
- Dealing with submission of forms for approval, e.g
- Withdrawal applications
- Assisting gathering information for Heads of Discipline for example for validations
- Entering requisitions to raise purchase orders and once off payments (EFTs)
- Processing of Academic Over-time claims (approval by Head of Discipline, sent to Accounts Dept)
- Hourly Paid Assistance Lecturer payment claims
- Correction of exam script payments
- Logging and filing returned exam scripts
- Assistance in arranging the viewing of scripts
- Bookings meetings rooms
- Documented and kept found property safe, following policy to dispose of unclaimed items after set time limits
- Communicated with contractors and vendors to process orders, request maintenance services and deliver instructions on behalf of office management
- Provided high-level administrative support, adapting proactively to team needs and aiding efficiency
Senior Privacy Specialist/SME Trainer
Majorel
04.2021 - 04.2024
- Responsible providing support for Majorel customers in Germany by investigating, troubleshooting and resolving customer issues
- Maintaining a high level of quality in each case that I review
- Review and process incoming privacy requests through online tools
- Evaluate the validity of each request in line with our clients policies
- Achieve weekly productivity as part of daily workflow
- Effectively collaborate with team members on a range of projects
- Developing skills numbers of different areas including data, tools and quality assessments for various markets as required
- Met demands of high-volume customer enquiries and exceeded performance targets
- Followed-up on customer interactions to provide further support
- Remained calm under pressure to handle customer complaints and solve problems
- Attended regular training to enhance performance and expand knowledge
- Collected customer data, processing in line with GDPR guidelines
- Maintained working knowledge of available products and services for enhanced customer service
- Responded to customer emails with accurate, professional replies
Barista Shift Supervisor
Insomnia
11.2019 - 04.2021
- Managed complaints with calm, clear communication and problem-solving
- Handled customer concerns and escalated major issues to supervisor
- Exceeded goals through effective prioritization and consistent work ethic
- Maintained clean, safe working environments to eliminate accident risks
- Actively listened to customers to fully understand requests and address concerns
- Developed team communications and information for meetings
- Prepared timely and accurate financial reporting and analysis
Senior Administrator/SME trainer
VIP
09.2015 - 09.2019
- Taking care of the user problems activated through direct sales
- Notifying sales representatives about the problems of their users
- Check cable service availability
- Dealing with email enquiries
- Schedule management meetings and arranging appointments
- Answering telephone calls and assisting with customer queries
- Closely monitored department stock levels, ensuring orders and deliveries were quickly processed to maintain operational readiness
- Responded to issues from internal staff, outside departments and clients in order to complete relevant research and implement successful problem resolutions
- Demonstrated outstanding multitasking skills, effectively managing multiple projects at once to maintain smooth business support
- Trained and mentored junior administrators, developing dedicated, professional teams to deliver first-class clerical support
- Delivered weekly reports to management, supporting smooth-running administration systems and aiding efficiency improvements
- Used exceptional communication skills to converse with customers, partners and stakeholders in person and online
Education
Bachelor of Business Administration - Office Management
University Baltazar
04.2018
Certificate of Higher Education - Food technology
Food Technology School
04.2013
Languages
Croatian
Bilingual or Proficient (C2)
German
Elementary (A2)
English
Bilingual or Proficient (C2)
Timeline
Clerical Officer
TU Dublin
04.2024 - Current
Senior Privacy Specialist/SME Trainer
Majorel
04.2021 - 04.2024
Barista Shift Supervisor
Insomnia
11.2019 - 04.2021
Senior Administrator/SME trainer
VIP
09.2015 - 09.2019
Certificate of Higher Education - Food technology
Food Technology School
Bachelor of Business Administration - Office Management
University Baltazar
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