Ivan Skorup
Dublin,Dublin
Summary
Accomplished professional with extensive expertise in rostering/scheduling, recruitment and training, and performance evaluations. Demonstrates proficiency in cost controls and budgets, revenue forecasting, and decision making. Adept at conflict resolution, policies and procedures implementation, menu design and development, and process improvements. Experienced in front office/reservation and food and beverage software, with a strong knowledge of construction and maintenance departments. Committed to driving operational excellence through strategic planning and innovative solutions.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Food and Beverage Director
The Trinity City Hotel
Dublin, Dublin
09.2022 - Current
- Set daily and weekly cleaning and equipment maintenance schedules.
- Attracted, recruited and trained new employees.
- Researched and applied proven marketing techniques to drive sales.
- Followed industry trends and set pricing strategies to maximize business returns.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Leveraged strong working knowledge of products and systems within hotel industry.
- Oversaw business staffing and training, building successful, customer-focused team.
- Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
- Strategically scheduled and managed 30+ staff members, maintaining high-performing business operations.
- Minimized discrepancies by effectively training employees on best practices, policies and procedures.
- Implemented corrective actions after collecting and analyzing customer and employee feedback.
- Increased department profitability by reducing operations costs.
- Adhered to employee relations processes while recruiting, retaining and developing staff.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Drove performance while managing and maintaining customer expectations, quality standards and cost
- Significantly improved customer satisfaction and climbed 32 places on TripAdvisor within 2 years in highly competitive environment
- Oversaw DBR (Daily business review) reports by making sure all data is correct and ready for monthly P&L(Profit and Loss) meetings with company executives
Restaurant and Bar Manager
Clayton Hotel Cardiff Lane
Dublin, Dublin, Ireland
07.2019 - 08.2022
- Increased Food and Beverage GP by 10% thru staff retainment and training
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Led by example in providing customers with attentive, professional restaurant service.
- Built loyal customer base by creating welcoming environment with top quality service.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
Assistant Food and Beverage Manager
Hotel Park 5*(Potestat ltd.)
Split, Splitsko Dalmatinska, Croatia
02.2016 - 12.2018
- Enriched guest experiences by diplomatically managing complaints, proactively anticipating and resolving operational issues.
- Trained new staff in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Assisted management in conducting annual staff appraisals with team members working within area of responsibility.
- Owned operational standards and consistent achievement of periodic restaurant targets, including customer satisfaction rates and food waste reduction.
- Oversaw food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Understood and represented training and support needs of F&B team by organising regular professional development opportunities.
- Led F&B team of 17 to champion customer service and consistently elevate food presentation standards.
- Managed restaurant, bar and banqueting operations on shift basis, catering up to 350 guests at any one time.
- Helped to increase guest satisfaction score from 88% to 93% in 2018 by regularly surveying customers and actioning TripAdvisor feedback.
- Trained 2 restaurant managers in 2016 and 2017 to comply with high-quality server standards and stringent restaurant protocols.
- Increased employee retention by 60% by rewarding upselling achievements through financial incentives.
- Best Management Team Award in 2017
Customer Service Representative
Connecto Mare ltd.
Split, Splitsko-Dalmatisnka, Croatia
02.2014 - 09.2014
- Managed over 50 customer calls per day
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Responded promptly to enquiries from clients, members and staff via email, post and fax.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Provided support to customers, meeting demands of fast-paced call centre environments.
Food and Beverage Associate
Tam O'Shanter Country Club
Brookville, New York, USA
05.2011 - 11.2011
- Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
- Delivered catering for events with 200+ attendees.
- Utilised menu knowledge to assist customers with product selection and ordering, meeting specific individual requirements.
- Served 50+ guests per shift in fast-paced restaurant environment.
- Reduced food returns by maintaining clear, effective communication with chefs and kitchen staff.
- Enforced rules for cleanliness and sanitisation to ensure constant compliance with health and food safety standards.
- Demonstrated high standards of customer service to take and deliver accurate food, cocktail and coffee orders.
- Accurately processed payments with excellent system knowledge.
- Covered front-of-house reception with excellent presentation.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- Completed daily set up and pack down duties, including cash counting and stock replenishing.
Education
Bachelor of Science - Hospitality Management
Rochester Institute Of Technology (RIT, New York)
Dubrovnik, Croatia and New York, New York 09.2008 - 06.2012
WSET Level 2 - Wine
Wine & Spirit Education Trust
Dublin 09.2023 - 12.2023
Diploma of Higher Education - Technical editor design
Graphics And Design School
Split06.2008
Skills
- Rostering/Scheduling
- Recruitment and Training
- Performance evaluations
- Cost controls and budgets
- Revenue forecasting
- Decision making
- Conflict resolution
- Policies and procedures implementation
- Menu design and development
- Process improvements
- Experienced in Front office/Reservation and Food and Beverage Software
- Highly knowledgeable in construction and maintenance department
Languages
Croatian
Native language
English
Master or proficient
C2
Italian
Elementary
A2
Spanish
Elementary
A2
German
Elementary
A2
Timeline
WSET Level 2 - Wine
Wine & Spirit Education Trust
09.2023 - 12.2023
Food and Beverage Director
The Trinity City Hotel
09.2022 - Current
Restaurant and Bar Manager
Clayton Hotel Cardiff Lane
07.2019 - 08.2022
Assistant Food and Beverage Manager
Hotel Park 5*(Potestat ltd.)
02.2016 - 12.2018
Customer Service Representative
Connecto Mare ltd.
02.2014 - 09.2014
Food and Beverage Associate
Tam O'Shanter Country Club
05.2011 - 11.2011
Bachelor of Science - Hospitality Management
Rochester Institute Of Technology (RIT, New York)
09.2008 - 06.2012
Diploma of Higher Education - Technical editor design
Graphics And Design School
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