Ivan Loncarevic
Limerick,Ireland
Summary
Dynamic professional with expertise in problem-solving, complemented by proficiency in Microsoft Office Suite, Netsuite, and Salesforce. Passionate about delivering exceptional customer service and creating meaningful member interactions. Skilled in verbal and written communication, conflict resolution, and relationship building, with a goal of using these strengths to thrive in fast-paced, people-focused environments.
Overview
8
8
years of professional experience
Work history
Membership Services Representative III
WHOOP
Limerick, Ireland
11.2024 - Current
- Leverage in-depth knowledge of WHOOP’s systems and processes—including Order Fulfillment, Software, Hardware, Analytics, and Billing—to efficiently address and resolve complex member issues, often minimizing resolution time and reducing the need for escalation through effective first-contact support.
- Maintain a high level of professionalism and empathy in all interactions via email and phone with members, contributing to WHOOP’s mission of delivering a premium customer experience.
- Collaborate with team members and cross-functional teams to share insights and improve support workflows.
- Continuously stay up to date with product updates, new features, and internal tools to deliver informed and proactive support.
- Utilize CRM tools and internal knowledge bases to manage member inquiries, track resolutions, and identify opportunities for service improvement.
- Consistently maintained a 95% average Quality Assurance (QA) score throughout tenure at WHOOP, reflecting a strong commitment to accuracy, empathy, and adherence to support standards.
Duty manager
Decathlon
Limerick, Ireland
04.2023 - Current
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Stored cash floats and delivered secure banking procedures.
- Enforced health and safety procedures to prioritise staff and customer wellbeing.
- Wrote end of shift reports to facilitate service continuity.
- Monitored and enforced compliance with company policies and procedures.
Operations manager
Wizard Pub Crawl
Split, Croatia
04.2019 - 10.2019
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity and revenue.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
Administrator
A1
Split, Croatia
07.2017 - 06.2018
- Corrected pricing discrepancies using MS Excel, ensuring accurate billing and maintaining customer trust by minimizing errors.
- Efficiently managed and archived customer contracts, ensuring accurate, accessible records in compliance with legal standards.
- Organized test phones and accessories to support promotional activities, contributing to a well-organized and visually appealing store layout.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
Education
NFQ Level 5 - Strenght and Conditioning
Limerick College of Further Education
Bachelor's Degree - Business Management
Faculty of Economics
NFQ Level 5 - Electrician
SS Metkovic
Skills
- Problem-solving
- Communication skills
- Proficiency in Microsoft Office Suite, Netsuite, Salesforce
- Outstanding customer service
- Leadership
- Public Speaking
- Performance Management
- Health and Safety Compliance
Languages
English
Fluent
Croatian
Native
Timeline
Membership Services Representative III
WHOOP
11.2024 - Current
Duty manager
Decathlon
04.2023 - Current
Operations manager
Wizard Pub Crawl
04.2019 - 10.2019
Administrator
A1
07.2017 - 06.2018
Bachelor's Degree - Business Management
Faculty of Economics
NFQ Level 5 - Electrician
SS Metkovic
NFQ Level 5 - Strenght and Conditioning
Limerick College of Further Education
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