Iustina-Maria Rosu
Dublin ,Ireland
Summary
Social Work graduate with multidisciplinary training and a strong desire to contribute to improving the quality of life of people from vulnerable communities. Experience gained through practical internships within social protection institutions, community centers and NGOs, where I worked on the assessment of social situations and the development of customized solutions for beneficiaries.
Key Competencies:
- Assistance and social support for various groups: children, elderly people, disabled people, ethnic minorities
- Solid knowledge of social legislation and social protection policies
- Intervention and management of social crises, by applying specific methods and techniques
- Counseling and mediation skills in the relationship with beneficiaries and collaborating institutions
Oriented towards inter-institutional collaboration and teamwork, with a good ability to organize and adapt to new situations. Dedicated to continuous development, both professionally and personally, through training and involvement in social projects.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Household cleaner
Sports Surgery Clinic
Dublin
2023.10 - Current
- Undertake general cleaning of all clinical and non clirocal areas of the hospital
- Sweeping, floor polishing (using scrubber dryer & buffer to maintain the floors)
- Attend to patient's requests for extra supplies
- Clean, disinfect and polish all required areas
- Organise necessary supplies for cleaning in all areas
- Disinfect operating rooms and other hospital areas.
- Carrie out deep cleans in all departments as required
- Promoting a friendly and welcoming atmosphere
- Maintain confidentiality on all matters relating to service users, ex-service users and general business.
Sales advisor
Emper Parfumes
Iasi, Romania
2022.10 - 2023.07
- Facilitated sales transactions by advising customers on suitable products that best meet their needs and encouraged purchases
- Operated the cash register and processed sales transactions
- Assisted customers in locating requested store products
- Attracting new customers and retaining old ones
- Store management (checking and managing stock, placing orders, preparing accounting documents, depositing receipts)
Social worker
Solidarity and Hope Foundation
Iasi, Romania
2022.01 - 2022.05
- Identifying and assessing the situation of the beneficiary and his family;
- Developing and implementing individualized assistance plans together with the beneficiary and his family;
- Providing primary services;
- Writing social survey reports, personalized intervention plans, beneficiary monitoring sheets, recording information in the database, as well as other documents necessary for the performance of the activity;
- Monitoring the activity of volunteers;
- Informing, counseling and directing beneficiaries to other social services existing in the community in order to meet their needs;
- Responsible for checking the food distribution list daily and informing the coordinator of each change that occurs;
- Administering questionnaires to beneficiaries in order to assess their satisfaction;
- Providing beneficiaries with the Code of Ethics and the Center's Operating Regulations;
- Responsible for the Center's database of beneficiaries;
- Respecting the values
and ethical principles regarding the dignity and uniqueness of the person; - Keeping track of assigned field cases and monitoring compliance with the deadlines for resolution;
- Respecting the code of ethics of the social worker profession, the principles underlying the institution's activity and the confidentiality of information;
- Responsible for providing quality services, the accuracy and legality of the documents produced;
- Informing the management of the Solidarity and Hope Foundation of any dysfunctions encountered that may harm the health of the beneficiaries;
- Receiving, resolving and other tasks outlined by the management of the Solidarity and Hope Foundation, along the hierarchical line.
Waitress
Spring Club
Roman, Romania
2019.06 - 2019.09
- Improved customer satisfaction by providing efficient and friendly service.
- Serving alcoholic and non-alcoholic beverages according to the unit's own recipe;
- Politeness and professionalism in serving customers;
- Maintaining hygiene and cleanliness in the workplace;
- Judicious dosage of beverages served in accordance with the approved recipe;
- Correct administration of beverage stock;
- Recording sales;
- Preparing the daily sales list;
- Preparing the inventory
Education
Master's degree - Probation, Mediation, and Social Work of Crime Victims
Alexandru Ioan Cuza University
Iasi,Romania 2021.10 - 2023.07
Bachelor's degree - Social Work
Alexandru Ioan Cuza University
Iasi, Romania 2018.10 - 2021.07
Skills
- Organised
- Patience
- Empathy
- Adaptability
- Positive attitude
- Creativity
- Active listening
- Stress tolerance
- Process Improvement
- Creative thinking
- Visual merchandising
- Cash handling
- Stock management
- Crisis intervention model
- Confidential documentation and record-keeping
Affiliations
- Beauty, Make-up, Skincare
Timeline
Household cleaner
Sports Surgery Clinic
2023.10 - Current
Sales advisor
Emper Parfumes
2022.10 - 2023.07
Social worker
Solidarity and Hope Foundation
2022.01 - 2022.05
Master's degree - Probation, Mediation, and Social Work of Crime Victims
Alexandru Ioan Cuza University
2021.10 - 2023.07
Waitress
Spring Club
2019.06 - 2019.09
Bachelor's degree - Social Work
Alexandru Ioan Cuza University
2018.10 - 2021.07