Israel Olorunleke
Letterkenny
Summary
IT professional with extensive experience in network monitoring, incident management, and ICT support. Proficient in managing Microsoft 365 environments and automating processes to enhance operational efficiency. Strong background in diagnosing network faults, providing first-line support, and maintaining infrastructure in fast-paced settings.
Overview
10
10
years of professional experience
Work History
IT Support Technician
NorthFox Technologies
Clonmany
12.2025 - Current
- Provide end-user technical support, including laptop setup, troubleshooting, and remote assistance
- Managed Microsoft 365 environment, supporting user accounts, licensing, and access control via Entra ID
- Monitor and respond to cybersecurity threats, including phishing and malware, using Microsoft Defender and email security tools
- Maintained IT asset inventory and oversaw device lifecycle management, ensuring effective provisioning, reallocation, and decommissioning
- Developed and implemented process automation for onboarding workflows and rotation calendars, while researching new technologies like Intune deployment and hardware solutions
IT Support Technician
Loreto Community School
Milford
12.2024 - 12.2025
- Monitored and supported daily network operations, resolving hardware, software, and connectivity issues to maintain productivity for staff and students.
- Provided frontline support through helpdesk systems, managing multiple requests and prioritizing effectively to enhance user experience.
- Perform first-level fault diagnostics and escalate unresolved issues in line with SLA expectations.
- Assist in administering Active Directory, Windows Server, and group policies.
- Support DHCP, SMTP, and SNMP configurations contributing to stable network performance.
- Produced daily updates, documentation, and incident notes to ensure accurate shift handovers.
IT Manager/System Administrator
Kingdom-Based Int'l School
01.2018 - 08.2024
- Administered Office 365, SharePoint, and Active Directory, managing user access and policies.
- Managed day-to-day IT operations, ensuring network reliability through troubleshooting, system monitoring, and fault resolution.
- Maintained the school’s domain, web hosting, and access control systems ensuring uptime and secure operations.
- Acted as primary point of contact for IT issues, resolving faults and efficiently escalating complex incidents.
- Provided detailed reports and updates to management on system issues and incidents to facilitate informed decision-making.
Cloud & IT Systems Administrator
Equine Nigeria Technologies
06.2016 - 08.2024
- Managed DHCP, SMTP, SNMP configurations while implementing cybersecurity best practices to enhance system security.
- Monitored servers and network devices continuously, addressing alerts and efficiently managing ticket resolution.
- Handled user accounts, permissions, and cloud resource administration using Active Directory and Office 365.
- Performed end-to-end troubleshooting of network, software, and hardware issues both onsite and remotely.
- Provided timely updates and tracked incidents to support service assurance and maintain effective customer communication.
Education
Master’s Degree - Cloud Technologies
Atlantic Technological University
Letterkenny, County Donegal, Ireland09-2025
National Youth Service Corps (NYSC) Certificate of Completion -
NYSC
Akure, Ondo State Nigeria10-2017
Certificate of Training -
New Horizon
Queen Cinema, Dugbe, Ibdan, Oyo State, Nigeria10-2016
(Honours) BSc - Computer Engineering
LAUTECH Ogbomoso
Ogbomoso, Oyo State, Nigeria12-2015
Skills
- Technical support
- Helpdesk systems
- Remote support
- IT & Systems Administration
- Microsoft 365 & Cloud Technologies
- Active Directory & Windows Server
- Network administration
- Endpoint & Device Management
- Documentation
- Cybersecurity & Monitoring
- Process automation
- Vendor Management
- Digital & Technical Communication
Accomplishments
- Led the implementation of a new school management software with computer-based testing that reduced use of paper by 70%, increased students' engagement with technology and improved overall management operations.
- Played a key role in onboarding and training new and old employees, enhancing their understanding of IT systems and reducing the number of support queries by 65%.
- Contributed to the successful migration of company data and systems to private and public cloud service provider, ensuring minimal disruption and a seamless transition for end-users.
- Spearheaded the seamless integration of the Cloud POS system with inventory management software, enabled multi-location support for retail chains, allowing management to monitor sales and inventory performance across all stores remotely.
Personal Information
Driving License: Learners Permit
Volunteer Experience
- Volunteer Community Tutor
- Volunteer Community Service
Hobbies and Interests
- Playing Football
- Travelling and meeting new people
- Cooking and Baking
- Joining a professional, social or environmental group
- Volunteering, clubs and organisations
Willingness To Travel
100%
Willingness To Relocate
Yes
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridSalary Range
€60000/yr - €200000/yrTimeline
IT Support Technician
NorthFox Technologies
12.2025 - Current
IT Support Technician
Loreto Community School
12.2024 - 12.2025
IT Manager/System Administrator
Kingdom-Based Int'l School
01.2018 - 08.2024
Cloud & IT Systems Administrator
Equine Nigeria Technologies
06.2016 - 08.2024
Master’s Degree - Cloud Technologies
Atlantic Technological University
National Youth Service Corps (NYSC) Certificate of Completion -
NYSC
Certificate of Training -
New Horizon
(Honours) BSc - Computer Engineering
LAUTECH Ogbomoso