Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Isobel Thornton

Co. Mayo,Ireland

Summary

Hi my name is Isobel Thornton. I have a strong foundation in customer service and project management, adept at utilising communication skills and problem-solving abilities to enhance client satisfaction. I've learned exceptional multitasking skills and attention to detail, ensuring efficient time management and delivery of high-quality results. Committed to fostering customer empathy while pursuing opportunities for career advancement in dynamic environments.

I've learned to be a independent quick learner and often am left with responsibility of projects. I'm capable of building strong client relationships and increasing customer satisfaction through my communication skills. I'm enthusiastic for any new role I receive and will take it on with confidence and a drive to succeed.

Overview

7
7
years of professional experience

Work history

Sales and Customer Service Representative

Westnet Broadband
Castlebar, County Mayo
12.2021 - Current

Executed diverse responsibilities across Sales, Support, Billing, and Marketing departments.

Managed multiple projects independently while training all new staff members.

Responded to sales inquiries and addressed billing queries effectively.


  • Resolved technical issues and facilitated communication between wholesalers and customers.
  • Processed payments and handled invoicing with precision.
  • Conducted equipment testing to ensure operational efficiency.

Technical Support

Curry Parish Church
04.2020 - 01.2022
  • Configured livestreaming cameras and equipment in local church during challenging COVID-19 period.
  • Supported daily operations of livestream, addressing technical difficulties promptly.
  • Ensured cleanliness of workspace to uphold hygiene standards.

Animal Care Volunteer

Eagles Flying
Ballymote, County Sligo
05.2018 - 01.2022
  • Maintained clean and healthy living conditions, ensuring safety for all animals.
  • Conducted detailed guided tours, providing interactive experiences for customers.
  • Recorded daily observations of animal behaviour and feeding schedules.
  • Supported show experiences and supervised petting zoo area, managing high-stress situations with children.

Education

NVQ Level 5 - Leaving Cert

St Attractas Community School
Tobercurry, County Sligo
09.2018 - 05.2024

Bachelor of Science - Biomedial Science

ATU Sligo
Sligo
09.2024 -

Skills

  • Customer service
  • Project management
  • Communication skills
  • Problem solving
  • Multitasking abilities
  • Attention to detail
  • Time management
  • Customer empathy
  • Independent and Quick learning
  • Responsible

Accomplishments

  • All Ireland Finalist in Soroptimist Public Speaking
  • 2 time All Ireland Champion in Kumite in Shotokan JKA karate
  • Competited in European Champions for Karate 3 times and World Championships Japan 2024
  • Memeber of Connacht Rugby Devolpment Squah U18.5
  • Memeber of Curry GAA club winning Championship and League for Junior B ladies 2022 and 2023
  • Memeber of Sligeach Shotokan Karate Club - 2nd Dan Black belt and sensi to students of all ages.


Affiliations

  • I enjoy many sports as listed above - Karate, Football, Rugby and Athletics.
  • I enjoy working with animals, kids and helping people.
  • I enjoy making coffee and learning and practising making different types of cocktails.

References

  • Westnet Broadband - Paul Cuanne (CEO) / Susan Baird (HR manager)
  • Eagles Flying - Lothar Muskat (Business Owner)
  • Curry Parish Church - Fr. Leo Henry (Parish Priest)


All References Available on Request

Timeline

Bachelor of Science - Biomedial Science

ATU Sligo
09.2024 -

Sales and Customer Service Representative

Westnet Broadband
12.2021 - Current

Technical Support

Curry Parish Church
04.2020 - 01.2022

NVQ Level 5 - Leaving Cert

St Attractas Community School
09.2018 - 05.2024

Animal Care Volunteer

Eagles Flying
05.2018 - 01.2022

Similar Profiles

Create profile
Isobel Thornton