Isobel Ryan
Dublin
Summary
Experienced operations and administrative professional with a strong background in facilities support and customer service within large organisations. Proven ability to support day-to-day operations, coordinate services and workflows, maintain accurate records, and deliver a consistently high standard of service in fast-paced environments. Highly organised, adaptable, and detail-focused with a proactive approach to problem solving and continuous improvement.
Overview
4
4
years of professional experience
Work history
Administrative Executive Assistant
Kopikat
2025.10 - 2026.03
- Managed day-to-day administrative operations, including scheduling, correspondence, and record-keeping, ensuring smooth office workflow.
- Coordinate and track deliveries, liaising with suppliers, couriers and internal teams.
- Ensured accurate data and record management to support reporting and operational activities.
- Liaise with clients and production teams to manage timelines and resolve issues efficiently.
- Assist with the preparation and organisation of promotional materials and marketing campaigns across digital and print channels.
Coordinator
Volkswagen
2023.11 - 2025.08
- Maintained accurate records and documentation across internal systems,ensuring data integrity and compliance.
- Supported cross-department collaboration by liaising with sales, service, and administrative teams to ensure smooth operational processes.
- Liaised with internal teams and external stakeholders, responding to queries and ensuring information was communicated accurately and efficiently.
- Supported event and promotional activities by coordinating materials, communications, and logistics.
- Prioritised multiple tasks and deadlines in a dynamic environment while maintaining a high level of organisation and attention to detail.
Service Assistant
UCD Estates
2022.04 - 2023.08
- Provided efficient, customer-focused support to students and staff via in-person, phone, and email communication, ensuring timely resolution of queries.
- Performed data entry, reporting, and document management through UniShare and InfoHub systems.
- Worked collaboratively across departments to improve service delivery.
- Logged, prioritised and assigned issues to the appropriate departments, ensuring timely resolution and clear communication.
- Identified recurring system issues and escalated insights to improve efficiency.
Education
B.SC. Business & Management -
TU Dublin College of Business, Aungier St.
HCert in Business Studies -
TU Dublin College of Business, Aungier St.
Skills
- Highly competent in : Microsoft Word, PowerPoint, Excel, Access, Social Media, SEO
- Customer service excellence and comlaint handling
- Incident logging, prioritisation and escalation
- Operational reporting and record management
- Problem solving and process improvement
- Operational supervison
Timeline
Administrative Executive Assistant
Kopikat
2025.10 - 2026.03
Coordinator
Volkswagen
2023.11 - 2025.08
Service Assistant
UCD Estates
2022.04 - 2023.08
HCert in Business Studies -
TU Dublin College of Business, Aungier St.
B.SC. Business & Management -
TU Dublin College of Business, Aungier St.