Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Languages
References
Timeline
Generic

Ismetha Iqbal (Isha)

Sandyford

Summary

Energetically driven professional with a robust background in customer service and sales, notably at McCabe's Pharmacy. Excelled in time management and exceptional customer service, enhancing customer experiences significantly. Participated in specialized training at The Martello hotel, honing resilience and communication skills. Achievements include a notable increase in customer satisfaction and efficiency.

Overview

4
4
years of professional experience

Work History

Part time OTC and sales staff

McCabe's pharmacy
Dundrum
01.2018 - 01.2019
  • Prepared and delivered appropriate presentations on products and services.
  • Operated cash register to process payments accurately and efficiently.
  • Operated counting machinery as required, ensuring proper maintenance and handling.
  • Sorted products and materials into predetermined sequences for display, packing, shipping and storage.

Full Time Waiting Staff

Radhuni Indian Restaurant
Monkstown
01.2015 - 02.2016
  • Served food and beverages to patrons and confirmed complete orders.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Processed payments at the end of meals according to restaurant policies.

In house training participant

The Martello hotel
Bray
01.2018
  • In house one day training at The Martello hotel, Bray from course
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

QQI Level 5 - Tourism Reception And Event Management, Tourism Principles And Practice, Tourism Information And Administration, Customer Service, Event Production, Word Processing, Marketing Practice, Amadeus

BIFE (Bray Institute of Further Education)
Bray, Ireland
05.2018

Secondary School -

St. Raphaela's Secondary School
Stillorgan, Ireland
06.2017

Skills

  • Time Management
  • Self-motivation
  • Conflict Resolution
  • Exceptional Customer Service
  • Amenities
  • Attention to detail

Hobbies and Interests

  • Travelling
  • Music
  • Cooking & Baking
  • Writing
  • Crafts
  • Events

Languages

  • English, fluent
  • Bengali, fluent
  • Hindi, fluent

Personal Information

Date of Birth: 01/26/99

Languages

English
First Language

References

References available upon request.

Timeline

Part time OTC and sales staff

McCabe's pharmacy
01.2018 - 01.2019

In house training participant

The Martello hotel
01.2018

Full Time Waiting Staff

Radhuni Indian Restaurant
01.2015 - 02.2016

QQI Level 5 - Tourism Reception And Event Management, Tourism Principles And Practice, Tourism Information And Administration, Customer Service, Event Production, Word Processing, Marketing Practice, Amadeus

BIFE (Bray Institute of Further Education)

Secondary School -

St. Raphaela's Secondary School

Similar Profiles

CREATE PROFILE
Ismetha Iqbal (Isha)