Summary
Overview
Work history
Education
Skills
Timeline
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Isla Beveridge

Glenrothes,Scotland

Summary

Results-driven Leader with extensive experience in customer returns leadership and quality control. Proven track record of leading high-performing teams and implementing effective quality assurance processes. Demonstrates exceptional ability to analyse complex operational challenges, develop strategic solutions, and drive continuous improvement initiatives. Dynamic operations professional with exceptional ability to thrive under pressure and optimize time-critical processes. Demonstrated expertise in strategic problem-solving, utilizing root cause analysis to transform performance challenges into sustainable improvements.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work history

Asset Recovery Team Lead

Amazon
Dunfermline, Scotland
03.2024 - Current
  • Manage a team of 20, providing quality feedback to associates, coaching associates when feedback is given, deep diving into feedback's and if we have missed target for anything, problem solving how to fix it and run it better for next time.
  • Supervise the audit team, answering any quality related questions and ensuring that associates have the correct support in terms of coaching when needed.
  • Performing counts on our backlog in our 2 different areas, adding or reducing associates to a specific job role depending on the backlog.
  • Assigned myself different projects for key areas I identified as our weaknesses.
  • Created a quality school for new hires when they first join, this was a very detailed PowerPoint of the whole customer returns process from start to finish.
  • Collaborated on stock checking routines, provided accurate inventory updates.
  • Performed general maintenance tasks around the warehouse, ensured a safe work environment.

Auditor / Process Guide

Amazon
Dunfermline, Scotland
03.2020 - Current
  • In charge of a line of 25 associates, collecting their randomly chosen audit items and processing to make sure they are performing their job correctly.
  • Providing any feedback to associates when they have made a mistake followed by coaching if they are struggling with the process.
  • Point of contact for the audit team, responsible for making sure the shift runs smooth and everyone is doing their job properly.
  • Gather numbers and record them into a quip to ensure we have a track of how we are doing during the shift.
  • Reassess shift depending on how busy or quiet it is, might need to assign associates to certain job roles if very busy or reduce headcount if it is quiet.
  • Test items to make sure we are making as much sellable as possible and to ensure that there is not a common fault with the items, even if a customer says it is defective, we always carry out a test even when the customer makes no comment just to ensure there are no issues.

Warehouse operative

Amazon
Dunfermline, Scotland
03.2019 - 03.2020
  • Correctly processing customers returns, ensuring the correct item is returns and any damage is noted down accurately.
  • Always had a target to achieve on the line which was always achieved.
  • Awarded with processor of the month due to no errors and excellent productivity.
  • Ensuring each item was sent to the right disposition and making as much sellable as possible to help amazon sell the item at full price.

Education

Certificate of Higher Education - HNC Fitness, Health and Exercise

Fife College
Kirkcaldy
06.2019 - 03.2020

Scottish Qualifications Certificate - Advanced Higher Physical Education

Glenrothes High School
Glenrothes
03.2018 - 06.2019

Scottish Qualifications Certificate - Higher Physical Education

Glenrothes High School
Glenrothes
03.2017 - 06.2018

Scottish Qualifications Certificate - Higher English

Glenrothes High School
Glenrothes
03.2018 - 06.2019

Scottish Qualifications Certificate - Higher Modern Studies

Glenrothes High School
Glenrothes
03.2018 - 06.2019

Skills

  • Self Motivated
  • Excellent knowledge and experience with all Microsoft apps
  • Time Keeping
  • Problem Solving
  • Deep Diving
  • Excellent communicator
  • Excellent Team Player
  • Determined to complete every job to the highest standards

Timeline

Asset Recovery Team Lead

Amazon
03.2024 - Current

Auditor / Process Guide

Amazon
03.2020 - Current

Certificate of Higher Education - HNC Fitness, Health and Exercise

Fife College
06.2019 - 03.2020

Warehouse operative

Amazon
03.2019 - 03.2020

Scottish Qualifications Certificate - Advanced Higher Physical Education

Glenrothes High School
03.2018 - 06.2019

Scottish Qualifications Certificate - Higher English

Glenrothes High School
03.2018 - 06.2019

Scottish Qualifications Certificate - Higher Modern Studies

Glenrothes High School
03.2018 - 06.2019

Scottish Qualifications Certificate - Higher Physical Education

Glenrothes High School
03.2017 - 06.2018

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Isla Beveridge