Isaiah Chase

Planning & Forecasting

• Station capacity planner for quarterly rolling cycles, enabling data-driven resource allocation decisions.
• Represent operations in weekly and monthly business reviews with senior leadership, presenting data-driven narratives that influenced strategic decisions on resource allocation and process improvements
• Conduct daily, weekly, and monthly deep dives on 5+ operational metrics, identifying trends and providing path-to-green recommendations to senior leadership

Process Optimization & Automation

• Built automated Excel-based reporting tool using advanced formulas, enabling real-time tracking of 3+ KPIs, reducing manual reporting time by 4 hours/week and improving forecast accuracy by 10%
• Drove automation initiatives that streamlined daily performance tracking, enabling trend analysis and proactive intervention on underperforming metrics
• Identified and addressed inefficiencies in pick performance through data analysis, including excessive idle time (reduced by 18%) and high average pick times during staging transitions (reduced by 12%)

Performance Management & Results

• Owned and delivered On-Time Delivery (OTD) DSP rate of 99.13% for 2025, outperforming UK average (98.11%) through proactive metric monitoring and corrective action planning
• Achieved 96% favorable Safety Leadership Index (SLI) in 2025, meeting site targets and exceeding benchmark by 2% through regular safety check-ins and hands-on engagement
• Acheived 90.2% favorable inclusion score, surpassing site benchmark by 1.2%, by embedding inclusive practices in decision-making, recognition programs, and team representation.

Team Leadership & Stakeholder Management

• Manage teams ranging from 15-50 associates (during peak periods), driving performance culture through effective coaching, communication, and data-driven feedback
• As Chair of Associate Safety Committee, coordinate meetings with key stakeholders and report outcomes to senior leadership, influencing safety policy decisions
• Collaborate with cross-functional teams (Safety, HR, Learning, Engineering) to resolve escalations, improve handover procedures, and standardize processes across shifts

• Drove 10% reduction in average route cycle time (RCT) through data-driven performance analysis and targeted coaching interventions with underperforming associates, directly improving operational efficiency and delivery speed.
• Developed and deployed custom Excel-based reporting tool for daily performance tracking across 40 associates, enabling real-time trend analysis, proactive identification of bottlenecks, and data-led decision-making for operational improvements
• Identified and resolved critical inefficiencies in pick performance by conducting deep-dive analysis on idle time patterns and staging transition workflows, implementing process refinements that reduced idle time by 15%.