Isabella Santificetur
Dublin,Dublin
Summary
Dedicated finance and customer support professional, currently engaged as a Sales Person at I want mobile in Dublin, with a strong background in finance, reporting, and customer service in complex product environments. Proven ability to develop deep knowledge within complex product groups, investigate and resolve issues, and facilitate high-end customer experiences. Possesses a Bachelor's Degree in Business Administration, with fluent English and native Portuguese capabilities.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Sales Person
I Want Mobile
Dublin, Ireland
10.2023 - Current
- Engage daily with customers to assist and sell mobile accessories
- Provide expert product advice and support to enhance customer experience
- Manage inventory, ensure accurate stock levels and organize product displays
- Handle cash and card transactions, maintaining accuracy and security in payments.
Financial Analyst
AXA XL
São Paulo
07.2021 - 10.2023
- Developed and implemented financial strategies to reduce costs and improve operational efficiency
- Performed in-depth financial analysis to support budgeting and forecasting processes
- Managed financial reporting, including monthly balance sheets and cash flow statements
- Ensured financial compliance with internal policies and external regulations.
Financial Assistant
AXA XL
São Paulo
01.2020 - 06.2021
- Assisted in the preparation of detailed financial reports and forecasting models
- Supported audit preparations and responded to auditor inquiries
- Collaborated with senior management to review financial strategies and policies.
Finance Intern
XL CATLIN
São Paulo
01.2018 - 12.2019
- Supported senior accountants in managing financial records and compiling reports
- Assisted in month-end and year-end closing processes
- Helped organize financial documentation for internal and external use.
Call Center Agent
Sercom
São Paulo
06.2017 - 12.2018
- Provided high-level customer service and support in a busy call center environment
- Troubleshot and resolved complex customer issues, enhancing customer satisfaction
- Collaborated with technical teams to address and resolve product-related issues.
Education
English -
Future Learning
Dublin, Ireland 06.2023 - 12.2023
BBA: Business Administration - undefined
UNIP - Universidade Paulista
Skills
- Excellent oral and written communication skills
- Rapid assessment and troubleshooting of complex issues
- Support for sophisticated products
- Critical thinking and problem-solving
- Team collaboration
- attention to details
- Proficiency in English and computer usage
Languages
Portuguese
Native
English
Fluent
Personal Information
Residency: Italian
Timeline
Sales Person
I Want Mobile
10.2023 - Current
English -
Future Learning
06.2023 - 12.2023
Financial Analyst
AXA XL
07.2021 - 10.2023
Financial Assistant
AXA XL
01.2020 - 06.2021
Finance Intern
XL CATLIN
01.2018 - 12.2019
Call Center Agent
Sercom
06.2017 - 12.2018
BBA: Business Administration - undefined
UNIP - Universidade Paulista
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