Isabella Irwin

• Supervised and coordinated a team in a high-volume customer-focused
  environment.
• Trained and mentored new staff, ensuring adherence to operational and safety procedures.
• Managed competing priorities and maintained high standards of accuracy and efficiency during busy periods.
• Resolved customer concerns professionally, demonstrating strong communication
  and problem-solving skills.
• Maintained accurate records, stock controls, and reports using digital systems.
• Made high quality products including artisan coffee, matcha, chai and acai bowls.
• Performed all opening and closing duties fully and accurately to maintain cleanliness of cafe equipment.

Sailing Instructor Progression: Assistant Sailing Instructor (age 15), Sailing Instructor (age 17), Advanced Instructor (age 19), Senior Instructor (age 21).

• Taught various levels of sailing, from complete beginners to advanced boat handling, racing, adventure and kites and wires, alongside competitive sailing coaching in both the Optimist and 420 fleets.
• Tailored sessions and teaching methods to meet the needs of a diverse range of clients, including children, teenagers, adults, elderly individuals, and individuals with physical or learning disabilities.
• As a Senior Instructor, managed and supervised a team of up to 15 instructors and ensured the safety and progression of up to 45 children per week during ISA summer courses.
• Conducted risk assessments and implemented safety controls, including boat maintenance logs, equipment inspections, standard operating procedures, and protocols for situations such as extreme weather, on-water incidents, concussion management, and missing child procedures.
• Delivered training programmes for instructors, supported their professional development and sailing progression, and conducted emergency response simulations and drills.
• Maintained accurate administrative records, including consent forms, contact forms, session plans, accident report forms and online checklick to record sailing progression.
• Communicated effectively and professionally with key stakeholders, including the ISA inspector, Centre Manager, Child Liaison Officer, Commodore, parents, instructors, and participants.
• Coordinated schedules, resources, and personnel to maintain appropriate instructor-to-child ratios and ensure safe programme delivery.
• Promoted a positive and collaborative working environment through strong interpersonal relationships, teamwork, and the organisation of staff social and team-building events.