Summary
Overview
Work History
Education
Skills
Spanish,Italian
Languages
Timeline
Generic

Iris Aybar

London

Summary

Proven track record in enhancing customer engagement and relationship building, demonstrated at Wickes PLC. Skilled in planning with designers and maintaining records, I excel in fast-paced environments, achieving significant improvements in customer satisfaction. My expertise includes excellent communication and self-motivation, ensuring goals are surpassed with efficiency.

Overview

7
7
years of professional experience

Work History

Kitchen & Bathroom Advisor

Wickes PLC
01.2022 - Current
  • Greeting customer and advising them on the Wickes products- kitchen, bathrooms, tiling, flooring, painting
  • Planning and making appointments for Designers.
  • Liaising with Installation team, suppliers
  • Analyzing design plans to support customer and emailing to installers and customer.
  • Placing order for customers
  • Resolving customer and supplier queries
  • Banking of daily POS tills
  • Selling Wickes Lifestyle ranges of Wickes Products
  • Taking debit/credit card payments
  • Completing in-house training courses
  • Completing weekly forecast sales and appointments
  • Supporting and training new members of staff

Waitress

Franco Italian-restaurant
03.2018 - 12.2021


  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Waiting on tables

Education

Catering Diploma - Level 7 Diploma

Catering College
London
06.2021

Skills

  • Customer Engagement
  • Relationship Building
  • Planning with Designer
  • Records Maintenance
  • Excellent Communication
  • Goal Setting
  • Self Motivation

Spanish,Italian

Fluent in Spanish and basic Italian 

Languages

English
Native language
English
Proficient
C2

Timeline

Kitchen & Bathroom Advisor

Wickes PLC
01.2022 - Current

Waitress

Franco Italian-restaurant
03.2018 - 12.2021

Catering Diploma - Level 7 Diploma

Catering College

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Iris Aybar