Irinel Popa

As a Lettings, Sales & Property Manager, I have been responsible for management of a portfolio of approximately 800 properties. This role has encompassed full oversight of property lettings, sales support, financial administration, all aspects re-RTB and maintenance coordination. I regularly engage with landlords and tenants to ensure high standards of service and efficient property operation.

Key Responsibilities included

• Portfolio Oversight & Accounts: Managed all aspects of a large-scale property portfolio, including rent collection, arrears tracking, preparing financial reports for clients and general account management.
• Tenant Liaison and Support: facilitated tenant onboarding process by managing viewings, handling inquiries, conducting referencing and preparing tenancy agreements.
• Property Maintenance Management (Expert Level): Coordinated repairs and maintenance, liaising with contractors, landlords and tenants to ensure properties remained in top condition. Managed both routine and maintenance requests, ensuring quick resolutions while staying within budget.
• On Call Work Phone: Handled on-call emergency phone duties for landlords and tenants on a rotational basis, responding promptly to urgent property issues as they arose
• Compliance and Documentations: Ensured compliance with property legislation such as RTB registrations, deposits and tenancy renewals and reference checks. Managed necessary documentation and ensured all legal paperwork was processed in a timely manner.
• Rent Collection and Financial Management: Oversaw rent collection, tracked arrears and prepared monthly reports for landlords.
• Team Collaboration & Leadership: Experience mentoring junior staff and coordinating with multi-disciplinary teams to ensure service excellence. A reliable and results-driven professional who consistently contributes to team success through strong collaboration, initiative, and a solutions-oriented mindset—recognized as a valuable asset in dynamic, high-performing environments

This role strengthened my ability to multitask, solve problems under pressure while maintaining professionalism in a fast-paced environment.

• Customer Assistant
• Merchandising and Stock Management
• Cash Handling and Sales Support
• Shop Floor Maintenance

• Delivered reliable customer service with attention to detail even under high pressure.
• Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
• Followed company procedures and guidelines for smooth retail operations.