Irina Vepric
Swords
Summary
Highly-motivated, enthusiastic and ambitious individual who enjoys challenges and achieving personal and professional goals. I am very flexible, adaptable and keen to learn and I am looking for a job position in administration sector, social service, fraud investigation, translation, customer oriented role or everything that will help increase my personal and professional skills driven to serve community and people. I think I would be a great fit because of my involvement and commitment to meet deadlines and because I am passionate about achieving high results.
Overview
14
14
years of professional experience
Work History
Content Review Associate - Fluent Russian Speaking
Accenture
Dublin, Ireland
12.2021 - Current
- Responsible for reviewing content on the platform to make sure it adheres to the client's policies
Translator (Russian, Romanian, Italian, English)
Self-employed
05.2016 - Current
- Translate a variety of documents from one language to another while maintaining the content, context and tone of the original text
Administrative Assistant in the Consulate
Embassy of Italy in Chisinau
Chisinau, Republic Of Moldova
03.2020 - 09.2020
- Issue Declarations of value for academic recognition/professional qualifications;
- Official correspondence; translation and interpreting;
- Driving licenses management;
- Serving citizens at the Embassy’s counter;
- Switchboard management, organization of events;
- Other activities requested by the Consulate and Embassy
Administrative Assistant in the Consulate
Embassy of Italy in Chisinau
Chisinau, Republic Of Moldova
02.2019 - 08.2019
- Issue Declarations of value for academic recognition/professional qualifications;
- Official correspondence; translation and interpreting;
- Driving licenses management;
- Serving citizens at the Embassy’s counter;
- Switchboard management, organization of events;
- Other activities requested by the Consulate and Embassy
Translator/ Interpreter Romanian/English/Italian
CSM Uniform SRL
Chisinau, Republic Of Moldova
05.2016 - 07.2018
- Official correspondence;
- Technical documents translation from English/Italian/Romanian, translation of contracts, job descriptions regarding the process of production and Outsourcing Department activity;
- Interpreting at meetings, business travels;
- Data entry and management in DIBA system;
- Update of the official company's site
Banking Services Operator
Cedacri International SRL
Chisinau, Republic Of Moldova
10.2013 - 05.2016
- Identify customers’ needs;
- Fraud analysis and fraud management;
- Activate and block the credit cards;
- Receive and respond to customer service account inquiries on account balances, transactions, etc.;
- Promptly, accurately, professionally and courteously assesses 100% of received calls/inquiries and
directs and/or records and relays messages
Back Office Operator for H3G Upselling Department
Globtel Contact SRL
Chisinau, Republic Of Moldova
10.2011 - 08.2013
- Record company’s sales and purchase transactions;
- Process company’s database and updating of its information;
- Back office operator for H3G upselling department
Customer Care Representative
Orus BellCar SRL
Chisinau, Republic Of Moldova
11.2010 - 10.2011
- Answer and route incoming calls on a complex digital telephone system, perform database retrieval
for directory company; - Provide information obtained from a variety of sources to field questions from the customers concerning Internet connection and surfing, assist callers in identifying their needs and then routing
calls appropriately, etc.
Education
Master of Humanities - Conference Translation And Interpretation
Moldova State University
Republic Of Moldova, Chisinau06-2014
Bachelor in Education Sciences - English Language and Literature, Italian Language
Ion Creanga State Pedagogical University
Republic Of Moldova, Chisinau06-2010
Skills
- Customer Service
- Teamwork and Collaboration
- Professionalism
- Interpersonal Skills
- Deadline-driven
- Problem-solving abilities
- Verbal Communication
- Data Entry
- Inbound and Outbound Calling
- Client Relations
- High-energy attitude
- Critical Thinking
- Credit card payment processing
- Multi-Task Management
- CRM Software
- Active Listening
- Microsoft Office expertise
- Document Preparation
- Mail Management
- Administrative Support
- Interpersonal Communication
- Transaction review
- Fraud and anomaly analysis
- Fraud identification
- Data Analysis
- Banking operations
- Call Management
- Document Translation
- Verbal and written communication
Languages
Romanian
First Language
English
Advanced (C1)
C1
Russian
Advanced (C1)
C1
Italian
Advanced (C1)
C1
Timeline
Content Review Associate - Fluent Russian Speaking
Accenture
12.2021 - Current
Administrative Assistant in the Consulate
Embassy of Italy in Chisinau
03.2020 - 09.2020
Administrative Assistant in the Consulate
Embassy of Italy in Chisinau
02.2019 - 08.2019
Translator (Russian, Romanian, Italian, English)
Self-employed
05.2016 - Current
Translator/ Interpreter Romanian/English/Italian
CSM Uniform SRL
05.2016 - 07.2018
Banking Services Operator
Cedacri International SRL
10.2013 - 05.2016
Back Office Operator for H3G Upselling Department
Globtel Contact SRL
10.2011 - 08.2013
Customer Care Representative
Orus BellCar SRL
11.2010 - 10.2011
Master of Humanities - Conference Translation And Interpretation
Moldova State University
Bachelor in Education Sciences - English Language and Literature, Italian Language
Ion Creanga State Pedagogical University
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