Irina Rusu

• Delivered clerical support by handling range of routine and special requirements.
• Collaborated with various departments to complete assigned tasks.
• Input data into spreadsheets and databases.
• Processed incoming and outgoing mail and packages according to established procedures.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Utilized office management software to record and track customer information.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Followed all company policies and procedures to deliver quality work.
• Responsible for answering the phone, greeting visitors, giving consultations and scheduling appointments for them.
• Organized employee schedules, dealt with customer issues, including complains.
• Served customers for receiving documents,

including certificates of birth, death, marriage, divorce. Leaded wedding ceremonies.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proven ability to develop and implement creative solutions to complex problems.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Proven ability to learn quickly and adapt to new situations.
• Paid attention to detail while completing assignments.
• Worked well in a team setting, providing support and guidance.