Network Building
Irfan Jethva
Sr. Program Manager | Tech Modernization Execution Lead
Dublin
Summary
A dynamic and result driven digital strategy catalyst with 10+ years of experience spearheading strategic initiatives, managing strategic programs to drive organizational changes, business development models through technology transformation and value realization.
Design, develop, coordinate and execute mission critical organizational transformation road map, to navigate complex challenges and capitalize on emerging opportunities. Skilled in leveraging data driven insights, transformation methodologies and agile practice to implement scalable solutions.
Proven track record implementing business vision into effective target operating model by complementing & partnering with stakeholders at various level delivering measurable results with commitment to fostering culture of innovation and continuous improvement.
Core competencies includes : Strategic Planning & Execution, Change Management, Stakeholder Engagement, Process Optimization, Agile Project/Program Management, Risk Mitigation & Governance
Overview
2025
2025
years of professional experience
Work History
Senior Program Manager | Execution Lead
Citibank
Dublin
09.2022 - Current
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
- Championed continuous improvement initiatives within the organization, driving efficiency gains across all projects.
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
- Led process improvement initiatives by conducting thorough analyses of existing workflows, identifying bottlenecks and redundancies that hindered progress toward established targets.
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
- Conducted risk assessments to identify potential issues early in the project lifecycle, mitigating potential delays or setbacks.
- Resolved conflicts among team members to maintain a cohesive working environment focused on achieving shared goals.
- Mentored junior staff members, contributing to their professional growth and fostering a positive work environment.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
- Cultivated strong relationships with external partners, ensuring effective collaboration on joint projects and initiatives.
- Enhanced team collaboration by implementing agile methodologies for better project execution and adaptability.
Project/Program Manager
Citi, TechOps Transformation & Re-engineering
5 2017 - 09.2022
- Instill re-engineering mindset at grass roots level through continuous improvement and helping business to adopting growth mindset attitude.
- Established target state of future operating model to support organization strategic vision to digitize business.
- Lead teams in collaboration & executed technology changes for enterprise automation which resulted in increased operational efficiency, reduction in process variation, and identified gaps in controls to improve customer experience; increase growth & innovation.
- Implemented program level governance framework and effective interaction model, identifying key partners and stakeholders that should be on-boarded to Transformation journey which resulted in effective communication with regional/global partners and business/function leads.
- Executing agile project management processes, strategies, and methods.
- Responsible for scoping, directing & managing portfolio of process improvement/re-engineering projects within or across businesses.
- Develop high quality cross functional relationships.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Hands on experience of Agile delivery with scaled Agile Framework SAFe.
- Coordinated with multiple scrum teams as part of parallel technology deliveries.
- Engaged with customers, partners and cross functional groups to create positive, trusting and professional relationships.
Sr.Robotics Process Automation Engineer
Automation Anywhere Software Pvt Ltd
01.2015 - 12.2016
- RPA expert with expertise in Solution architect, requirement gathering and analysis, modularization based component and interface design to develop and implement Robotics Process Automation framework.
- Enhanced process efficiency by implementing automation strategies and streamlining procedures.
- Presented technical reports and recommendations to stakeholders, facilitating informed decision-making regarding process improvements.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Implemented data-driven analysis techniques to identify root causes of process inefficiencies and propose effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to program heads.
- Mentored junior engineers in the principles of process automation, fostering a culture of knowledge sharing and professional growth.
Software Testing Engineer
Syon Software Solutions
08.2013 - 12.2014
- Manual/Automated testing of Web and Windows-based applications (Unit Testing, Integration Testing, System Testing, Regression Testing, Compatibility testing, GUI etc.)
- Generated test plans by including test scenarios, test cases, testing environments, system configuration, and entrance/exit criteria.
- Coordinated with software developers to evaluate new technological tools, alternate processes and new designs to improve functionality and quality.
- Implemented practice of peer code reviews to provide suggestions for improvement in processes and design.
- Onsite / Offshore Coordination with client and internal implementation teams for progress/completion of project.
- Influenced better software design through testing, promotion of quality engineering practices and advanced quality concepts across product release.
Software Support Engineer RPA
Automation Anywhere Software Pvt Ltd
12.2011 - 06.2013
- Interface with external clients to identify, prioritize, communicate and resolve application/production issues across multiple product offerings.
- Boosted client retention rates through proactive engagement, timely issue resolution, and follow-up communications.
- Performing proof of concept for client specific use case to make inform decision on path to implementation.
- Strengthened cross-functional relationships with key stakeholders like developers, sales representatives, and project managers to deliver streamlined support solutions across departments.
- Optimized system performance for clients by tuning application settings according to their specific needs and requirements.
Junior Research Fellow [IT]
Gujarat State Biotechnology Mission,Gov of Gujarat
06.2011 - 12.2011
- Extensively worked on one of government digital initiative "Bio Safety Online" to build a web base platform.
- Conducting grooming and frequent presentation sessions with Government officials.
- Issue identification by thorough data analysis.
- Maintained high levels of confidentiality to protect data quality and project research.
Jr.Php Developer
Majolee InfoTech
07.2010 - 10.2010
- Web design & development using PHP programming.
- Project Plan Creation & Communication.
- Requirement gathering & solution approach.
- Issue/defect tracking, Show & tells.
Education
Post Graduate - Computing
University of Central Lancashire
Preston, United Kingdom 01.2007 - 2008.06
Bachelor of Science - Electronics
Veer Narmada South Gujarat University
Bharuch, India 05.2003 - 2006.05
Skills
Strategic Planing
Accomplishments
- Successfully implemented Unified Operational User Interface for TTS Payments Operations in 2023, which now being planned to rolled out for multiple LOB's across organization.
- Delivered front end unified UI framework supporting TTS Platform Modernization ISO country roll outs for ACH & RTGS flow in 2023/24.
- Implemented UI capabilities by onboarding required controls to mitigate risk, meeting MRA regulatory commitments for TTS payments business Ops.
- Identified app retirement use cases in partnership with Ops/Tech working group which planned to be executed in 2025 which expected to result in significant $$$ saves.
- Optimized business processes by enabling/defining tech/business transformation road map & creating automation/re-engineering opportunities within Citi's one of the strong franchise “TTS”.
- Successful implementation of process mining tool [Celonis] across multiple TTS applications to identify process optimization & Automation opportunities.
- Contributed to implement strong governance framework around strategic transformation must win battles.
- Identified “High Risk Processes” within Ops/business & managed implementation of technology solution roll out which has resulted in significant “Manual Touch Point” reduction, improved State Through Processing & enhanced controls around processes.
- Augmented re-engineering growth mindset as part of continuous practice for business to be best at "what we do" which significantly improved client experience, controlled & efficient internal business processes & financial growth.
- Implemented successfully RPA infrastructure as an implementation lead at Infosys within period of 3 months.
- Supported Accenture setting up RPA CoE & trained development teams which helped company to achieve process efficiency & targeted productivity saves of 100 FTE.
- Recognized as "Outstanding Achiever" for successfully RPA implementation.
Affiliations
Member of "Academy for Transformation Professionals"
Member of Institute for Robotics Process Automation & Artificial Intelligence [IRPA&AI]
Interests
Exploring Places
Community Involvement
Table Tennis
Timeline
Senior Program Manager | Execution Lead
Citibank
09.2022 - Current
Sr.Robotics Process Automation Engineer
Automation Anywhere Software Pvt Ltd
01.2015 - 12.2016
Software Testing Engineer
Syon Software Solutions
08.2013 - 12.2014
Software Support Engineer RPA
Automation Anywhere Software Pvt Ltd
12.2011 - 06.2013
Junior Research Fellow [IT]
Gujarat State Biotechnology Mission,Gov of Gujarat
06.2011 - 12.2011
Jr.Php Developer
Majolee InfoTech
07.2010 - 10.2010
Post Graduate - Computing
University of Central Lancashire
01.2007 - 2008.06
Bachelor of Science - Electronics
Veer Narmada South Gujarat University
05.2003 - 2006.05
Project/Program Manager
Citi, TechOps Transformation & Re-engineering
5 2017 - 09.2022
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