IRENE DON

• Led international initiatives, overseeing partnerships with Asian institutions, managing campus communications, and directing student support services
• Established strategic partnerships with over 15 universities mostly in Japan to enhance student mobility and career opportunities
• Created and launched comprehensive student support initiatives, including mentoring and cultural adaptation programs, with a 90% student satisfaction rating
• Successfully boosted student engagement through innovative campus activities, resulting in a 50% increase in participation

• Led strategic academic initiatives and manage departmental operations
• Self-motivated, with a strong sense of personal responsibility
• Directed curriculum development, supervised faculty, and implemented quality assurance measures for the foundation year program
• Mentored 100 students with 90% retention rate
• Led cross-departmental collaboration and curriculum development
• Established faculty mentorship program

• Created comprehensive, culturally-sensitive curricula that drive measurable learning outcomes
• Proven expertise in program development, implementation, and team leadership, with a focus on maintaining high academic standards while fostering inclusive learning environments
• Developed culturally-sensitive English language curricula that increased student success rates by 25%
• Implemented program evaluation strategies that improved learning outcomes by 20%
• Maintained 90% student satisfaction rate through responsive teaching methodologies
• Led a team of 10 instructors with 85% retention rate over 1 year
• Designed blended learning modules that improved assessment scores by 15%

• Coordinated school partnerships, manage digital content, and organize promotional events to drive enrollment growth
• Planned and developed effective marketing materials and maintain institutional presence across various platforms
• Conducted 10 school tours for visiting high school students, showcasing the facilities and program to groups of 20–30 students per session
• Participated in Career Week events at 8 partner high schools, engaging with 500 prospective students through interactive presentations and workshops
• Assisted in the delivery of portfolio presentations and design concept talks focusing on sustainable interior design and innovative space planning, reaching over 350 prospective students and resulting in a 30% increase in program applications

• Communication and Literature Instructor specializing in English, Filipino, and Public Speaking subjects
• Proven track record in developing engaging curricula, conducting authentic and interactive lessons, and implementing effective student assessments
• Increased student English proficiency by 25% through structured curriculum development and interactive teaching methods
• Led public speaking workshops for 200 students, achieving 90% positive feedback in course evaluations

• Oversee ESL and academic programs development, including IB and Singapore Math curricula
• Managed curriculum quality assurance, faculty development, and departmental operations
• Led instructor recruitment, training, and performance monitoring while establishing comprehensive educational policies and procedures
• Implemented ESL curriculum and Singapore Math programs, improving student performance metrics by 20%
• Developed faculty training program reaching 50 instructors, enhancing teaching quality and student engagement
• Established standardized quality assurance processes for curriculum assessment and delivery
• Streamlined instructor recruitment and onboarding, resulting in 90% retention rate
• Created comprehensive educational policies handbook ensuring consistent program standards

• Expanded students' vocabulary knowledge through targeted activities, increasing their ability to communicate effectively in English.
• Tailored lesson plans to accommodate differences in learning styles and speeds.

• Maintained open lines of communication with customers throughout the escalation process, ensuring their needs were addressed with care and transparency.
• Introduced proactive measures for identifying potential escalations before they occurred, allowing for early intervention and resolution when possible.
• Streamlined escalation processes for quicker issue resolution and improved customer experience.

• Skilled Fraud Prevention Specialist with proven experience in managing fraud reports and security verification processes

• Expert in fraud detection and identity verification, implementing effective monitoring systems to minimize losses