Iqra Abdi
Toronto,ON
Summary
I am a driven and enthusiastic professional with a strong background in customer service and fast-paced retail environments. With an innate ability to connect with customers and create a welcoming atmosphere, I consistently provide exceptional service. I am eager to collaborate with a team to elevate the shopping experience and support efficient store operations.
Overview
5
5
years of professional experience
Work History
COVID-19 Screener
Paragon Security
12.2021 - 05.2022
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
Packing, Shipping, and Receiving
Lush Fresh Handmade Cosmetics
12.2018 - 05.2021
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Reduced instances of damaged goods, carefully packing and securing items following best practices.
- Drafted and checked shipment information before shipping to maintain 100% accuracy.
- Reduced shipping errors by double-checking orders and verifying addresses before dispatch.
Sales Associate
Old Navy
02.2017 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cashier
Canadian National Exhibition
08.2017 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
School of Experiential Education
06-2018
Skills
- Friendly and respectful
- Customer service
- Problem-solving
- Attention to detail
- Self-motivated and disciplined
- Cleaning and organizing
- Clear communication
- Team collaboration
- Material handling
- Order preparation
- Time management
- Dependable and responsible
- Multitasking
Timeline
COVID-19 Screener
Paragon Security
12.2021 - 05.2022
Packing, Shipping, and Receiving
Lush Fresh Handmade Cosmetics
12.2018 - 05.2021
Cashier
Canadian National Exhibition
08.2017 - 09.2017
Sales Associate
Old Navy
02.2017 - 11.2017
High School Diploma -
School of Experiential Education
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