Iqbal Saeed
Mayo,Ireland
Summary
Acquired 26+ years of experience in the Hospitality Industry, serving various international customers in various positions. 25 years of varied experience in management of restaurants as an independent profit center. Expertise in managing inventory and cost of materials while ensuring profitability and quality norms. Managed marketing campaigns and events to maximize the sales of the restaurant. Responsible for Recruitment, Training and Management of people and ensuring high motivation levels. Expertise in process re-engineering and has been instrumental in cost savings/productivity enhancement by redefining processes. In depth knowledge of actual operations in each department, helping troubleshoot client issues.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
Work history
Assistant Quick Service Manager
Disney Cruise Lines
Florida, USA
- Responsible of room service (875 rooms)
- Responsible of officer’s mess and crew mess
- USPH training and checking
Restaurant Manager
Calistos Sandton
Johannesburg, South Africa
12.2023 - 06.2024
- Managed staff of 22 waiters and 25 kitchen members.
- Ensured compliance to health and safety regulations for safe dining environment.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
Restaurant Manager
Ocean Basket
Alberton, South Africa
02.2019 - 11.2023
- Managed staff of 12 waiters and 15 kitchen members.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Completed accurate end-of-day financial routines for cash and card transactions.
Senior Restaurant Manager
Ocean Basket – Melville/North riding
Johannesburg
01.2007 - 01.2019
- Company Overview: Casual dining concept with 95+145 seats and leading a team of 52 staff
- Leading a Team of 52 staff members and two Managers and two Assistant Managers
- Managing restaurant activities including Floor/Kitchen Management and Housekeeping
- Maintaining the Restaurants Hygiene and adhering to standards
- Ordering stock and making sure that the restaurant received excellent quality merchandise
- Daily Banking and management of Transaction
- Stock Takes and Stock Control
- Handling banqueting and outside catering
- Maintaining Liaison with kitchen and the floor
- Receiving, recording and Handling customer complaints
- Adhering to the Ocean Basket Restaurant Standards
- Casual dining concept with 95+145 seats and leading a team of 52 staff
- Mr Tony Fernandes Owner Oceanbasket (Melville and Northriding and Casa Polana Portuguese Restaurant Northriding
- +27 82 3302426(Mobile )
- +27 11 726 8672
- +27 11 435 0240
Manager
Fish Monger
Norwood, South Africa
09.2004 - 12.2006
- Company Overview: Casual dining Seafood restaurant, leading a team of 25 staff
- Managing restaurant activities including Floor/Kitchen Management and Housekeeping
- Maintaining the Restaurants Hygiene and adhering to standards
- Ordering stock and making sure that the restaurant received excellent quality merchandise
- Daily Banking and management of Transaction
- Stock Takes and Stock Control
- Handling customer and their bookings on a Day To Day Basis
- Generating Daily MIS Reports
- Maintaining Liaison with kitchen and the floor
- Receiving, recording and Handling customer complaints
- Casual dining Seafood restaurant, leading a team of 25 staff
Manager
Benkei
Norwood, South Africa
01.2000 - 08.2004
- Company Overview: Upmarket, Traditional Japanese and Sushi restaurant, leading a team of 22 staff
- Training a team of 22 staff members
- Managing the restaurants in all respects, Planning, Staffing needs, Conducting target selection, recruiting of personnel, involved in Manpower Scheduling and Payroll preparation
- Ordering and purchasing of day-to-day operational Ingredients/equipment and chemicals
- Monitoring and Negotiating Prices of the above with the suppliers
- Accountable for the profitability of the restaurant, auditing QSC (Quality, Service and Cleanliness)
- Management of restaurant activities including Floor/Kitchen Management and Housekeeping
- Managing Group bookings
- Involved in Sales and marketing of the Restaurant in Tourism events
- Upmarket, Traditional Japanese and Sushi restaurant, leading a team of 22 staff
Education
Bachelor of Arts - Sociology and English
Punjab University
Pakistan 03.1989 - 03.1991
Skills
- Able to work on Micros, Pilot Pos, Gaap Systems (Operations, trouble shooting and training staff)
- Cost control expertise
- Handling inspections successfully
- Communication proficiency
- Budgeting and forecasting
- Business operations expertise
- Sanitation
- Restaurant layout optimisation
- Training
- Customer Service
- Event planning and coordination
- Health and Safety Compliance
Languages
English
Fluent
Hindi
Fluent
Punjabi
Native
Urdu
Native
Personal Information
- Available: 1 Month notice
- Ireland Working Permission granted
- Citizenship: SA Citizen
- Date of birth: 25/02/1968
- Marital status: Married
References
Mr Tony Fernandes, Oceanbasket, Johannesburg, Gauteng, South Africa, +27 82 3302426
Timeline
Restaurant Manager
Calistos Sandton
12.2023 - 06.2024
Restaurant Manager
Ocean Basket
02.2019 - 11.2023
Senior Restaurant Manager
Ocean Basket – Melville/North riding
01.2007 - 01.2019
Manager
Fish Monger
09.2004 - 12.2006
Manager
Benkei
01.2000 - 08.2004
Bachelor of Arts - Sociology and English
Punjab University
03.1989 - 03.1991
Assistant Quick Service Manager
Disney Cruise Lines
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