Iosif Iulian Farcas
Dublin
Summary
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Trading Stocks Solutions Srl
Iasi
2022.08 - 2024.04
- Creating a database with potential customers at the European level and managing it, subsequently offering and contacting them both by email and by phone.
- Negotiating terms and conditions with clients.
- Organizing the transport of goods to the client's warehouse.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Handled customer complaints in a professional manner.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Sales Associate
Neodistribution SRL
Iasi
2020.07 - 2022.03
- Managing database of clients or prospects, received from the company.
- Cold phone calls, in order to extend the received database.
- Prospecting for each category of products.
- Accomplishing monthly sales targets.
- Training new members of the team.
Assistant Manager
BWG Steak House Applecross
Perth
2019.08 - 2020.03
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
Junior Specialist in Finance and Accounting
UniCredit Bank Services
Iasi
2018.09 - 2019.05
- Explained banking procedures and regulations to customers accurately.
- Informed customers about new products or services available through the bank.
- Handled cash deposits and withdrawals accurately according to established procedures.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Provided account information and answered customer inquiries in a timely manner.
- Processed loan applications and verified documentation for accuracy.
- Processed wire transfers in accordance with established policies and procedures.
Wait Staff Member
Cuppola Restaurant
Iasi
2018.01 - 2018.07
- Prepared tables by setting up linens, silverware and glassware.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Processed payments accurately using cash registers or point-of-sale systems.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Took beverage orders from patrons and served drinks promptly.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Greeted and welcomed customers, providing them with menus.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Answered questions about menu selections and made recommendations when requested.
Wait Staff Member
River Advice Group LTD Lymassol
Cruise Ship
2017.03 - 2017.11
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Prepared tables by setting up linens, silverware and glassware.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Followed all safety procedures when handling hot plates or sharp objects.
- Took beverage orders from patrons and served drinks promptly.
- Cleared dishes between courses and after guests finished dining.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Ensured that all orders were taken correctly and in a timely manner.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Complied with health department regulations regarding sanitation standards when handling food items.
- Cleared table and bussed dishes to allow for quick setups.
- Trained new employees on restaurant procedures and plating techniques.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
Economics
Univ Al. Ioan Cuza
Iasi2015-07
Skills
- Upselling
- Contract Preparation
- Inventory Control
- Customer Needs Assessment
- Order Processing
- Retail loss prevention
- Product Sales
- Client Account Management
- Business Development
- Strategic Planning
- Financial records analysis
- Meeting deadlines
- Negotiation Tactics
- Written and oral communication skills
- Retail merchandising expertise
- Cash Register Operation
- Customer Service
- B2B sales and customer service
- Multi-tasking strength
- Time Management
Languages
Romanian
First Language
English
Advanced (C1)
C1
Italian
Upper Intermediate (B2)
B2
Spanish
Intermediate (B1)
B1
Certification
- Driving License B
- Safety Pass
- RSA (Responsible service of Alcohol )
References
References available upon request.
Timeline
Sales Associate
Trading Stocks Solutions Srl
2022.08 - 2024.04
Sales Associate
Neodistribution SRL
2020.07 - 2022.03
Assistant Manager
BWG Steak House Applecross
2019.08 - 2020.03
Junior Specialist in Finance and Accounting
UniCredit Bank Services
2018.09 - 2019.05
Wait Staff Member
Cuppola Restaurant
2018.01 - 2018.07
Wait Staff Member
River Advice Group LTD Lymassol
2017.03 - 2017.11
Economics
Univ Al. Ioan Cuza
- Driving License B
- Safety Pass
- RSA (Responsible service of Alcohol )
Similar Profiles
Tangeni ShimanyaTangeni Shimanya
Financial Market Analyst at Worked for myself as a Financial Market Analyst, trading currencies, stocks, crypto and indices.Financial Market Analyst at Worked for myself as a Financial Market Analyst, trading currencies, stocks, crypto and indices.
Diego PellicaniDiego Pellicani
Operations Supervisor at SC Research And Trading SrlOperations Supervisor at SC Research And Trading Srl
George Silviu GavrilaGeorge Silviu Gavrila
Co-Owner at SC NEWERA TRADING SRLCo-Owner at SC NEWERA TRADING SRL