Summary
Overview
Work history
Education
Skills
Custom
Affiliations
References
Timeline
Generic

Iona Costello

Leeds

Summary

Experienced professional with expertise in office coordination, document control systems, and office administration. Proficient in database administration, bookkeeping software, and ensuring compliance with GDPR and employment law regulations. Adept at streamlining administrative processes to enhance operational efficiency while maintaining meticulous attention to detail.

Offering strong organisational and communication skills, with experience in team coordination and customer service. Knowledgeable about administrative tasks, scheduling, and basic financial management. Ready to use and develop problem-solving, multitasking, and leadership skills in [Desired Position] role.

Overview

14
14
years of professional experience

Work history

Office Manager

Adept Consulting Engineers
Leeds, UK
01.2020 - 04.2025
  • At Adept Consulting Engineers, I am primarily responsible for managing HR functions and overseeing quality assurance processes
  • I support staff recruitment, onboarding, and employee development while ensuring compliance with company policies
  • I also manage office systems, maintain records, and help streamline processes to improve overall office efficiency
  • Additionally, I work closely with the leadership team to ensure that the company meets its quality assurance standards and effectively implements industry best practices
  • Experienced in overseeing quality assurance and compliance, I ensure internal and external audits meet industry standards and drive corrective actions from audit findings
  • I manage HR functions across the entire employee life cycle, from recruitment and onboarding to termination, ensuring compliance with employment laws and company policies
  • I also support employee engagement and training initiatives to foster a positive work culture
  • Additionally, I manage office operations, including scheduling, correspondence, and facilities management, maintaining a well-organized workspace and ensuring smooth office equipment operation
  • Skilled in preparing reports, managing documentation, and maintaining data security, I communicate effectively with teams, clients, and stakeholders, while supporting technology initiatives and troubleshooting to ensure efficient office operations
  • Liaised with IT department to rectify technical issues promptly.
  • Prepared detailed reports for senior management's strategic planning.

Office Manager

CJCT Architects
07.2019 - 12.2019
  • In this role, I managed daily office operations, supporting senior staff, and providing administrative assistance to the design teams
  • I was involved in improving office processes, managing supplier relationships, and ensuring a smooth working environment for the team
  • This role expanded my understanding of office management within an architectural setting and allowed me to further develop my organizational and communication skills

Administrator

P+HS Architects
Leeds
10.2015 - 06.2019
  • Company Overview: Leeds
  • During my time in this role, I quickly gained responsibilities beyond my initial job description
  • For three years, I was the sole administrator in the Leeds office, supporting 30 staff while assisting two additional offices
  • I managed the day-to-day running of the office and serve as the primary contact for all contractors, facility management, and suppliers
  • This role has helped me develop excellent interpersonal skills and the ability to build strong relationships with both internal and external contacts
  • My HR duties included conducting the onboarding of all new staff members, managing staff training and CPD requirements, and ensuring compliance with H&S, quality assurance, and procedural knowledge
  • During my time I took on the responsibility of training a new receptionist and administrator, which enhanced my leadership, time management, and delegation skills
  • As part of the Quality Assurance management team, I contributed to maintaining ISO 9001 and ISO 14001 certifications
  • I played a key role in the implementation of a new Common Data Environment (CDE) system for document and drawing storage
  • Leeds

Receptionist and Administration Assistant

Bowman Riley Architects
Skipton
11.2014 - 09.2015
  • Company Overview: Skipton
  • Front-of-house duties, including switchboard operation and greeting clients and visitors
  • Diary management, including coordinating meeting spaces and pool cars
  • Administration support at all levels, including typing minutes, creating documents, and assisting with presentations
  • Filing and archiving, adhering to QA procedures
  • Skipton

Receptionist and Administration Assistant

Bowman Riley Architects
Skipton
07.2011 - 09.2012
  • Company Overview: Skipton
  • Front-of-house duties, including switchboard operation and greeting clients and visitors
  • Diary management, including coordinating meeting spaces and pool cars
  • Administration support at all levels, including typing minutes, creating documents, and assisting with presentations
  • Filing and archiving, adhering to QA procedures
  • Skipton
  • During 2013/2014, I traveled and worked in Australia and Asia, gaining invaluable experience that further developed my confidence, organization, and planning skills

Education

MSc - Management and Human Resources

Leeds Beckett University

Introduction to Interpersonal and Counselling Skills - undefined

Leeds Beckett University

BSc - Psychology

The University of Hull

A Levels - undefined

Skipton Girls High School

Skills

  • Office coordination
  • Document control systems
  • Knowledge of employment law
  • Bookkeeping software
  • Knowledge of gdpr laws
  • Office administration
  • Database administration

Custom

  • Completed the Yorkshire Three Peaks Challenge as part of a team, raising over £1500 for charity.
  • Completed a charity abseil with a company team, overcoming my fear of heights to support a good cause.

Affiliations

  • Sewing
  • Swimming
  • Family time

References

References available upon request.

Timeline

Office Manager

Adept Consulting Engineers
01.2020 - 04.2025

Office Manager

CJCT Architects
07.2019 - 12.2019

Administrator

P+HS Architects
10.2015 - 06.2019

Receptionist and Administration Assistant

Bowman Riley Architects
11.2014 - 09.2015

Receptionist and Administration Assistant

Bowman Riley Architects
07.2011 - 09.2012

Introduction to Interpersonal and Counselling Skills - undefined

Leeds Beckett University

BSc - Psychology

The University of Hull

A Levels - undefined

Skipton Girls High School

MSc - Management and Human Resources

Leeds Beckett University

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Iona Costello