Work Preference
Overview
Work History
Summary
Certification
Work Availability
Accomplishments
Languages
Software
Timeline
Hi, I’m

Ingrid Stephen

Sales Operations and Customer success
Kildare
Ingrid Stephen

Work Preference

Desired Job Title

Retention Sales Operations ManagerGlobal Outlook ManagerRenewals SpecialistOrder Management RepresentativePublic Web Specialist / Sales Operations Specialist / Global Account Fulfillment Manager

Work Type

Full TimePart TimeContract Work

Location Preference

RemoteHybrid
Location: Kildare, IE
Open to relocation: No

Salary Range

55000/yr - 200000/yr

Overview

22
years of professional experience
3
Languages

Work History

Adobe

Retention Sales Operations Manager
01.2019 - 01.2026

Job overview

  • Delivered executive reporting for QBRs, SBRs, quarter-close readiness and weekly outlook cadences.
  • Improved forecast accuracy through pipeline governance, attrition analysis and recurring revenue forecasting.
  • Built EMEA operational dashboard with BI team that became the reporting standard across global regions.
  • Developed automation and quality validation tools reducing manual reporting effort and error rate.
  • Standardised outlook governance and reporting processes.
  • Partnered with Customer Success, Sales, Finance, and BI teams to improve forecasting, reporting, and business visibility.
  • Supported UAT and validation activities for system enhancements, ensuring successful implementation and adoption.

Adobe

Global Outlook Manager
01.2017 - 01.2018

Job overview

  • Managed recurring revenue forecasting and global outlook processes across EMEA, APAC, and Japan.
  • Improved forecast transparency through week-over-week analysis and reporting.
  • Led onboarding of acquired products into forecasting and reporting frameworks.

Adobe

Renewals Specialist
01.2014 - 01.2017

Job overview

  • Managed 70 - 90 customer and channel-partner renewal opportunities per quarter.
  • Negotiated renewal agreements and supported revenue retention objectives.
  • Identified expansion opportunities through customer engagement and account reviews.
  • Maintained accurate forecasting and renewal pipeline visibility.
  • Collaborated with sales and partner teams to improve renewal performance.

Adobe

Order Management Representative
01.2013 - 01.2014

Job overview

  • Delivered customer support for enterprise clients, managing order processing, billing, and issue resolution.

Lenovo

Public Web Specialist / Sales Operations Specialist / Global Account Fulfillment Manager
01.2007 - 01.2013

Job overview

  • Managed the post-sales customer lifecycle for global enterprise customers and business partners, acting as the primary operational contact.
  • Resolved supply issues, managed account risks, ensured SLA compliance, and delivered a high-quality customer experience.
  • Expanded into sales operations and eCommerce, taking ownership of sales forecasting, pipeline and backlog management, supply chain coordination, and process optimisation.
  • Supported regional sales teams and drove continuous operational improvements.
  • Earned the Lean Six Sigma Green Belt certification in 2011, applying Lean Six Sigma methodologies to improve processes, increase operational efficiency, and enhance customer outcomes.

IBM

Business Controls Specialist / Customer Fulfillment Representative
01.2004 - 01.2007

Job overview

  • Supported enterprise customers, sales teams, and business partners throughout the customer lifecycle, managing contract administration, order fulfilment, invoicing, and revenue collection.
  • Focused on internal controls, audit readiness, compliance, and risk management, partnering with cross-functional stakeholders to strengthen governance, improve processes, and support operational excellence.

Summary

Customer Success and Sales Operations professional with experience at Adobe, Lenovo, and IBM, specialising in customer lifecycle management, customer retention, recurring revenue, pipeline management, forecasting, and operational excellence. Experienced in executive reporting, business insights, and process optimisation, partnering with cross-functional teams and executive stakeholders to improve customer outcomes and support strategic decision-making.

Core Competencies

Customer Lifecycle Management | Customer Retention | Renewals | Pipeline Management | Revenue Forecasting | Executive Reporting | Quarterly Business Reviews (QBRs) | Strategic Business Reviews (SBRs) | Revenue Operations | Operational Excellence | Process Optimisation | Dashboard Development | Stakeholder Management | Cross-functional Collaboration

Certification

Lean Six Sigma Green Belt

Availability
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Accomplishments

· Designed executive operational dashboard adopted across EMEA, Americas and APAC.

· Improved recurring revenue forecasting accuracy through new governance and reporting processes.

· Built automation tools that significantly reduced manual reporting and error rate.

· Earned Lean Six Sigma Green Belt certification (2011).

· Recipient of the Lenovo Global Team Award for revenue and customer satisfaction.

· Delivered executive reporting and business insights through QBRs, SBRs and executive deep dives.

Languages

English
Bilingual or Proficient (C2)
Czech
Bilingual or Proficient (C2)
Slovak
Bilingual or Proficient (C2)

Software

Microsoft Excel (Advanced), Microsoft PowerPoint, Salesforce, SAP, Tableau, Microsoft 365, CRM Systems, Data Analysis, Reporting & Dashboarding

Timeline

Retention Sales Operations Manager

Adobe
01.2019 - 01.2026

Global Outlook Manager

Adobe
01.2017 - 01.2018

Renewals Specialist

Adobe
01.2014 - 01.2017

Order Management Representative

Adobe
01.2013 - 01.2014

Public Web Specialist / Sales Operations Specialist / Global Account Fulfillment Manager

Lenovo
01.2007 - 01.2013

Business Controls Specialist / Customer Fulfillment Representative

IBM
01.2004 - 01.2007

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Ingrid StephenSales Operations and Customer success