Ingrid Alves Pereira
Dublin
Summary
Organized Front of House Assistant demonstrated adaptability and attention to detail, significantly enhancing team success and customer satisfaction. Past roles include overseeing restaurant operations, ensuring high standards for guest services and managing staff schedules. Strengths include strong communication skills, ability to multitask under pressure, and commitment to providing quality experiences for patrons. Previous work has resulted in improved operational efficiency and increased guest satisfaction ratings.
Overview
9
9
years of professional experience
Work History
Front of House Assistant
The Bohemian Pub
Dublin
10.2022 - 03.2025
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Sales Assistant
Loja do Pereira
Vitória
09.2016 - 11.2019
- Company Overview: This is a company in the fashion retail segment in Brazil.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice, always treating everyone with kindness and politeness.
- Resolved customer complaints regarding sales and service.
- Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
Teacher
Serviço Social da Industria - SESI
Vitória
05.2017 - 06.2018
- Remained calm and patient in student interactions to support individual growth and development.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Encouraged critical thinking skills and problem solving strategies among students.
Education
Under Graduation - History
University Federal of Espírito Santo
Vitória ES01.2016
Skills
- Problem solving
- Emotional intelligence
- Teamwork
- Patient
- Active listening
- Empathetic
- Adaptability
- Attention to detail
Languages
Portuguese
First Language
English
Advanced (C1)
C1
Timeline
Front of House Assistant
The Bohemian Pub
10.2022 - 03.2025
Teacher
Serviço Social da Industria - SESI
05.2017 - 06.2018
Sales Assistant
Loja do Pereira
09.2016 - 11.2019
Under Graduation - History
University Federal of Espírito Santo
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