Jessica Vecchietto
Rathcoole, Co. Dublin,Ireland
Summary
Dynamic and resourceful tourism and events professional with extensive experience in Business Development, Customer Care, Operations, Hospitality, and Human Resources. Skilled at managing complex group logistics, building and maintaining long-term client relationships, and delivering high-quality service in fast-paced, multicultural environments. All Irish-based roles were performed within highly diverse teams, further enhancing adaptability and intercultural communication skills.
Progressively developed expertise in the tourism industry and currently working as a Business Development Executive, driving commercial growth through tailored quotations, strategic negotiations, client engagement, and structured sales follow-up.
Bringing a solid background in event production, corporate travel, and group operations, complemented by hands-on operational experience in the hospitality sector. Early career experience in Human Resources
strengthened communication skills, internal stakeholder support, and the ability to work effectively with both internal and external clients.
Detail-oriented, proactive, and dedicated to finding efficient solutions, with a proven ability to coordinate multiple stakeholders, negotiate with suppliers, and maintain operational accuracy under pressure. Holds a
Bachelor's degree in Event Management and excels at balancing independent responsibilities with cross-functional collaboration to achieve organizational goals.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work history
Business Development Executive
Abbey Group – The Destination Experts
Dublin, Ireland
10.2025 - 12.2025
- Develop and maintain strong relationships with existing and prospective clients in the Northern Europe Groups Market to drive business growth.
- Prepare, cost, and propose customised group and series programmes tailored to client requirements.
- Convert quotations into confirmed bookings through strategic follow-up and active sales engagement.
- Use Tourplan and CRM systems to manage quotations, client data, proposals, and booking accuracy.
- Participate in national and international sales and marketing initiatives, including direct engagement with agents.
- Collaborate with internal teams to meet client expectations and support organisational targets.
- Participate in the 24-hour emergency rota, ensuring timely support for urgent operational enquiries.
- Support Abbey’s environmental and responsible tourism commitments.
- Travel internationally in accordance with company policy.
Customer Care Executive
Abbey Group – The Destination Experts
Dublin, Ireland
01.2024 - 10.2025
- Delivered comprehensive customer care to Northern Europe Groups Market, ensuring exceptional service and long-lasting relationships.
- Managed full group operations for Ireland and Northern Ireland–based programmes.
- Coordinated client–supplier communication through Tourplan, managing rates, allocations, availability, and service confirmations.
- Developed quotations and collaborated closely with the Business Development team throughout the sales process.
- Participated in marketing and sales activities domestically and internationally.
- Took part in the 24-hour emergency phone rota, handling urgent operational matters.
- Supported onboarding and supervision of trainees and new staff.
- Contributed to responsible tourism initiatives and cross-functional collaboration.
Mobile Operations Supervisor
Artizan Food & Co.
Dublin, Ireland
01.2023 - 10.2023
- Supervised daily catering and merchandising operations across multiple locations, ensuring high-quality service delivery.
- Trained, supported, and motivated staff to improve productivity and customer satisfaction.
- Ensured compliance with food safety, hygiene, and operational standards.
- Managed stock control, ordering, roster planning, and weekly payroll hours.
- Assisted managers with risk assessments, equipment control, and service development.
- Resolved operational issues on-site and supported customer service.
Server Assistant
Powerscourt Hotel & Resort Spa
Enniskerry
07.2022 - 12.2022
- Delivered professional service and ensured a seamless guest dining experience.
- Prepared tables, organised the breakfast buffet setup and takedown, and assisted guests throughout service.
- Communicated with kitchen and bar teams to maintain efficient service flow.
- Handled payments and offered guest assistance as needed.
- Upheld high standards of presentation, cleanliness, and hospitality.
Kitchen Steward
Powerscourt Hotel & Resort Spa
Enniskerry
06.2021 - 07.2022
- Operated dishwashing equipment across breakfast, lunch, and dinner shifts.
- Organised and stored dishes, utensils, and kitchen equipment appropriately.
- Disposed of kitchen waste safely and in compliance with hygiene regulations.
- Cleaned floors, surfaces, and equipment following proper safety and chemical-handling guidelines.
- Supported back-of-house operations during high-volume periods.
Event Producer – MICE
Zum Brazil Events
São Paulo
10.2019 - 10.2020
- Managed full operational logistics for local, interstate, and international corporate events, congresses, and incentive groups.
- Negotiated with suppliers and managed contracts.
- Prepared rooming lists, technical visits, and operational documentation.
- Developed budgets and cost spreadsheets for event planning and execution.
- Coordinated on-site operations, ensuring high-quality service delivery and client satisfaction.
- Delivered post-event reporting and accountability documentation.
Groups & Events Consultant
Travel Plus Tourism
São Paulo
06.2017 - 08.2018
- Planned and executed national and international incentive and leisure group operations.
- Created customised proposals, budgets, and supplier negotiations.
- Conducted technical visits, prepared rooming lists, and coordinated group logistics.
- Entered service details into internal systems for cost control and tracking.
- Delivered post-event reports and accountability documentation.
Travel, Groups & Events Consultant
Flytour Business Travel
São Paulo
10.2014 - 05.2017
- Managed corporate and group travel logistics for domestic and international clients.
- Prepared proposals, analysed briefings, and negotiated with suppliers.
- Issued airline tickets, hotel reservations, transfers, and car rentals.
- Created itineraries, checklists, and budget spreadsheets.
- Conducted technical visits and coordinated on-site operations when required.
- Developed post-event reports and financial reconciliations.
Event Producer
Capim Santo Restaurant & Events
São Paulo
02.2013 - 03.2014
- Produced catering and corporate events of various scales and types.
- Managed event logistics, assembly and disassembly, budgeting, and supplier coordination.
- Supervised outsourced staff and supported internal corporate events.
- Conducted technical visits and ensured correct execution of event specifications.
HR Assistant
Fort Knox Security Technology
São Paulo, Brazil
09.2009 - 11.2011
- Supported the employee onboarding and integration process.
- Updated labour documentation and maintained employee records.
- Assisted in monitoring labour claims and preparing settlement documentation.
- Organised and maintained HR filing systems and administrative documents.
- Provided HR support to employees and coordinated with external partners.
Education
Bachelor's Degree - Event Management & Operations
Faculdades Metropolitanas Unidas (FMU)
São Paulo 06.2011 - 06.2013
Effective Communication Skills Course
Dublin, IrelandFire Warden
Dublin, IrelandSkills
- Business Development & Sales
- Client Relationship Management
- Group Operations & Logistics
- Event Production & Coordination
- Supplier Negotiation
- Budgeting & Financial Control
- Customer Service Excellence
- Hospitality Operations
- Time Management & Prioritisation
- Problem-Solving & Decision-Making
- Cross-Functional Collaboration
- Employee Support & HR Administration
SYSTEMS & TOOLS:
Microsoft Office Tourplan CRM SABRE WTS Backoffice Wintour Backoffice Softco TMS
Languages
Portuguese
Native
English
Fluent
Spanish
Intermediate
Italian
Elementary
Training & Certifications (2023)
- Food Safety (HACCP) Programme Supporting Staff at Level 1 (Stage 1&2)
- Management of Food Allergens Course
- Manual Handling Awareness Programme
- Basic First Aid Course
- Fire Safety Awareness Course
- Chemical Safety Course
Timeline
Business Development Executive
Abbey Group – The Destination Experts
10.2025 - 12.2025
Customer Care Executive
Abbey Group – The Destination Experts
01.2024 - 10.2025
Mobile Operations Supervisor
Artizan Food & Co.
01.2023 - 10.2023
Server Assistant
Powerscourt Hotel & Resort Spa
07.2022 - 12.2022
Kitchen Steward
Powerscourt Hotel & Resort Spa
06.2021 - 07.2022
Event Producer – MICE
Zum Brazil Events
10.2019 - 10.2020
Groups & Events Consultant
Travel Plus Tourism
06.2017 - 08.2018
Travel, Groups & Events Consultant
Flytour Business Travel
10.2014 - 05.2017
Event Producer
Capim Santo Restaurant & Events
02.2013 - 03.2014
Bachelor's Degree - Event Management & Operations
Faculdades Metropolitanas Unidas (FMU)
06.2011 - 06.2013
HR Assistant
Fort Knox Security Technology
09.2009 - 11.2011
Effective Communication Skills Course
Fire Warden