INESSA KUCHERUK
Vaughan
Summary
Dynamic professional with a proven track record in sales and customer service excellence. Excelling in critical thinking and organizational skills, I adeptly handle customer concerns, ensuring swift resolutions, and foster educational growth. Ready to apply knowledge and skills to any challenge.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
James Dick Construction
12.2024 - Current
- Answer customers' questions regarding products, prices, and availability.
- Payment processing: handle Visa and MasterCard transaction for both account and non-account customers.
- Order management: enter jobs and quotes into the system and ensure they are sent to customers accurately and promptly.
- Calculate haulage rates based on project requirements.
- Locate new bids and awarded jobs by navigating tender platforms.
Customer Service Representative
Highlight Motor
08.2022 - 11.2024
- Met daily customer service quotas with a focus on quality
- Assisted customers with tracking shipments
- Collaborated with internal teams, including operations, logistics, and sales to ensure timely resolution of customer concerns
- Responded to customer inquiries via email and phone, upholding a timely and professional manner
- Addressed payment requests, including charges for wait time during pick-up/delivery, redelivery, and layovers
English Teacher
School
09.2017 - 06.2022
- Created a positive classroom environment that encouraged students to take risks and explore their own ideas
- Taught skills in English grammar and syntax, vocabulary, and proper word usage
- Developed and adapted curriculum to encompass English reading, writing and comprehension skills
Education
M.D. - Philologist, Teacher of English
Kamianets-Podilskyi I. Ohienko National University
06-2017
Skills
- Customer service excellence
- Critical thinking
- Organizational skills
- Cheerful and energetic
- Adept multi-tasker
- Issue resolution
- Email and phone etiquette
- Computer Skills: Microsoft Office Suite, Dispatch-Mate
Timeline
Inside Sales Representative
James Dick Construction
12.2024 - Current
Customer Service Representative
Highlight Motor
08.2022 - 11.2024
English Teacher
School
09.2017 - 06.2022
M.D. - Philologist, Teacher of English
Kamianets-Podilskyi I. Ohienko National University
Similar Profiles
Noah ArshadNoah Arshad
Laborer at James Dick ConstructionLaborer at James Dick Construction
Anmol Singh DhaliwalAnmol Singh Dhaliwal
AZ Driver at James Dick ConstructionAZ Driver at James Dick Construction
Ruby OrtizRuby Ortiz
Housekeeper at James Dick FoundationHousekeeper at James Dick Foundation